Question 1

Will Fortior Solutions conduct on-site registrations?

Vreesjones · Accepted Answer

Yes, to mitigate traffic flow through the Pass and ID offices, if your company has more than 50 participants, please contact us. If you would like an on-site registration, please contact RAPIDGate customer support at 1.877.727.4342 and we will provide more information.

Question 2

Why was my waiver denied?

Vreesjones · Accepted Answer

RAPIDGate does not have access to the facility’s reasons for denial. Please follow up with the facility for any additional details regarding the decision of the waiver.

Question 3

Why is this facility offering the RAPIDGate Program?

Vreesjones · Accepted Answer

In response to federal security directives, government facilities are continuing to strengthen security procedures for facility access. To maintain and improve business relations with vendors and contractors, facilities are implementing the RAPIDGate program to manage and streamline secure access.

Question 4

Why is this credential deactivated?

Vreesjones · Accepted Answer

If RAPIDGate is notified that a participant is no longer with the company, or no longer requires access through RAPIDGate, their credential will be deactivated immediately upon notification.

Otherwise, if your participant is without authorized service for more than 90 days, their RAPIDGate credential will be deactivated.

Once a credential has been deactivated, it cannot be reactivated. A new credential may be ordered for a fee of $40.00 ($41.60 in Guam, $41.88 in Hawaii)

Question 5

Why am I getting an email to renew my employee(s) when the expiration date on the credential doesn’t expire for more than a year?

Vreesjones · Accepted Answer

RAPIDGate access privileges are an annual subscription basis and will need to be renewed for continued service. The expiration date on the physical credential determines when a new credential will need to be issued.

NOTE: The RAPIDGate Company Administrator (RCA) will be notified for renewal authorizations within 60 days prior to a subscription expiring.

Question 6

Who should be enrolled under my company's account?

Vreesjones · Accepted Answer

Only authorized employees should register under your company. Subcontractors, Independent Contractors, etc., need to enroll under their own account.

Question 7

Who can sponsor my company?

Vreesjones · Accepted Answer

Your sponsor will be your military or government contact at the facility that can confirm that you have legitimate business to conduct at the facility.

If you are still unsure who your tenant sponsor is, talk with the military or government contact with whom you do business. Ask if they are able to sponsor your RAPIDGate program company enrollment or if they can refer you to someone who can.

Enroll Now →

Question 8

Which facilities are available with the RAPIDGate-Enterprise option?

Vreesjones · Accepted Answer

All facilities are part of the Enterprise Option. For a list of facilities we service, check out the map on our employee registration page.

Visit employee registration page →

Question 9

Where do I get my credential?

Vreesjones · Accepted Answer

Your RAPIDGate Credential will be shipped to your primary facility location. The RAPIDGate program will notify you and/or your RAPIDGate Company Administrator (RCA) through email once your credential is ready for pick up.

Question 10

Where do I enter my RAPIDGate Company Administrator (RCA) PIN?

Vreesjones · Accepted Answer

We may require your RCA PIN in the following circumstances:

On the web enrollment form, under the “Existing Customers” option.

When calling RAPIDGate Customer Support (877.727.4342), you will provide the RCA PIN to the RAPIDGate automated system or representative who takes your call. Once you have provided your RCA PIN, you may make changes to your account.

When using live chat or email to request a participant/credential deactivation.

Question 11

Where can I register for the RAPIDGate program?

Vreesjones · Accepted Answer

Learn about how to register and the registration process on our employee registration page.

Visit employee registration page →

Question 12

When can I receive a credential?

Vreesjones · Accepted Answer

You will be notified your credential is ready for pick up in approximately 2 weeks after your RAPIDGate Company Administrator (RCA) has authorized your registration. The following must be completed prior to credential notification:

Registration authorized by RCA

Payment processed

Background screen passed

Credential printed and shipped

If you have not received any information within 3 weeks of registration, contact your RAPIDGate Company Administrator.

You can ensure a successful credential issuance and avoid delays by scheduling an appointment within the 60-day timeframe, and by providing the required identity documents when you go to receive your RAPIDGate credential.

Question 13

What should I do if companies have questions about the RAPIDGate Program that I cannot answer?

Vreesjones · Accepted Answer

Direct them to contact RAPIDGate Customer Support at info@rapidgate.com or 1.877.RAPIDGate (1.877.727.4342).

Question 14

What should I do if a failed background screen occurs?

Vreesjones · Accepted Answer

Visit our vetting guidebook to review our Waiver and Adjudication process: RAPIDGate-Participant-Vetting-Guidebook-_2023.pdf (fortiorsolutions.com)

Question 15

What methods of payment does the RAPIDGate Program accept?

Vreesjones · Accepted Answer

The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.

Checks can be sent to the following address:

Payment by US Mail, FedEx, UPS, or Courier

Fortior Solutions, LLC
Attn: Accounts Receivables
5800 NE Pinefarm Court
Hillsboro, OR 97124

Question 16

What is the waiver process?

Vreesjones · Accepted Answer

Our waiver process page provides step-by-step instructions on the waiver process.

Visit waiver process page →

Question 17

What is the time frame to waiver or adjudicate?

Vreesjones · Accepted Answer

Visit our vetting guidebook to review our Waiver and Adjudication process: RAPIDGate-Participant-Vetting-Guidebook-_2023.pdf (fortiorsolutions.com)

Question 18

What is the RAPIDGate-Enterprise Option?

Vreesjones · Accepted Answer

The RAPIDGate-Enterprise Option allows your employees to access multiple facilities using a single RAPIDGate Credential. Once your company is participating at its first facility, you can add additional facilities.

Question 19

What is the RAPIDGate-90 Option?

Vreesjones · Accepted Answer

The RAPIDGate-90 Option is available for participants who need short-term access to facilities. This option offers participants access up to 90 days.

Question 20

What is the RAPIDGate program?

Vreesjones · Accepted Answer

The RAPIDGate program from Fortior Solutions, provides a credential for vendors, suppliers, service providers, and contractors that require access to participating installations. Participation is voluntary.

Question 21

What is the purpose of a RAPIDGate Company Administrator (RCA) PIN?

Vreesjones · Accepted Answer

The RCA PIN will allow us to verify that the individual contacting us is an authorized RAPIDGate Company Administrator and may make changes to the account.

The RCA PIN serves as an additional layer of verification when using the Web Enrollment Form to add a new installation to an existing account as well as authorizing deactivations of credentials.

Question 22

What is the process to renew my participants?

Vreesjones · Accepted Answer

The RAPIDGate program will email you a list of outstanding renewals. Please respond to the email with authorization and preferred Method of Payment (MOP).

If an employee is paying using their own MOP, please have them contact Customer Support with their authorization. We will not be able to process the renewal until we have received both authorizations.

DID YOU KNOW...

You can renew up to 60 days in advance of your renewal date. Renewing early offers many advantages such as: avoiding gaps in Installation access; allowing time to go through the waiver/adjudication process, if needed; providing the Installation with sufficient time to review the waiver request prior to the credential expiring.

Remember: Changes in the participant's criminal record may affect background screening results, causing an immediate loss of access privileges (option to apply for a waiver or adjudicate results).

For employees who are already on a waiver request: If a new Installation is added, this may result in the need to re-waiver at all Installation(s)

Question 23

What is the process for a participant leaving the RAPIDGate Program?

Vreesjones · Accepted Answer

The RAPIDGate Company Administrator will need to collect the RAPIDGate Credential and notify a RAPIDGate Customer Support Representative so they can remove the participant from the Program. A new RAPIDGate Credential will need to be ordered if the participant is authorized to participate in the Program again.

Question 24

What is the cost of the RAPIDGate Program?

Vreesjones · Accepted Answer

Available through GSA, GSA Contract No.: GS-35F-0436U:

RAPIDGate Facility Pricing: $437

RAPID-RCx Facility Pricing: $18,136 per Access Control Point

Vendor Pricing	Per Company	Per Employee
RAPIDGate Program: 1 Year/1 Facility	$199	$179
RAPIDGate-Enterprise Option: 1 Year/Unlimited Facilities	$249	$254
RAPIDGate-90 Option: 90 Days/1 Facility	$50	$79
RAPIDGate-90 Enterprise Option: 90 Days/Unlimited Facilities	$70	$99
Credential Management Fee	-	$40

Applicable taxes and surcharges apply for Hawaii. If a participant is without authorized service for more than 90 days, their RAPIDGate credential will be deactivated. Once a credential has been deactivated, it cannot be reactivated. A new credential may be ordered for a fee of $40. * The company fee is waived for vendors who qualify as an Independent Contractor/Sole Proprietor.

Question 25

What is the ACL and how does it relate to the RAPIDGate Program?

Vreesjones · Accepted Answer

The ACL (Approved Company List) is a list of companies pre-approved to participate in the RAPIDGate program. If your company is not on the ACL, Fortior Solutions will send an email request to the appropriate sponsoring authority requesting approval for the company to enroll in the program.

Question 26

What is the acceptable photo criteria for a RAPIDGate credential?

Amanda Jones · Accepted Answer

Clear image of your face from shoulders up
Photo is straight-on and not angled
Face is centered in the frame
Neutral facial expression (no smiling)
Eyes clearly visible
White/neutral background
No shadows
No sunglasses (prescription glasses are fine)
No headwear (unless religious in nature)
No filters used on photo

Question 27

What is PIV-I?

Vreesjones · Accepted Answer

PIV-I stands for Personal Identity Verification - Interoperable. Unlike PIV, which is for Federal government organizations only, PIV-I is for non-Federal entities that require credentials trusted by the US Government. Fortior Solutions can equip your organization with PIV-I credentials more quickly and inexpensively, allowing your organization to complete needed work without delay.

The Fortior Solutions PIV-I credential is an identity credential that meets government standards, digital certificates, and a secure Multi-Factor Authentication device in one smart card.

Question 28

What is HSPD-12?

Vreesjones · Accepted Answer

Homeland Security Presidential Directive 12 (HSPD-12) is the Presidential Directive that mandates a federal standard for an identity credential that is issued to both Federal Government employees and contractor employees alike. It is the basis for subsequent Federal government efforts to establish a unified digital identification standard.

Question 29

What is FIPS 201-2?

Vreesjones · Accepted Answer

In support of HSPD-12, the National Institute for Standards and Technology (NIST) issued FIPS 201-2, the Personal Identity Verification standard. The standard establishes the high level of specification required for the credentials that would be used to fulfill HSPD-12. In addition, it specifies PIV-I, the interoperable credential that can be used by Federal contractors and issued by non-Federal organizations.

Question 30

What Is an Independent Contractor/Sole Proprietor (IC/SP)?

Vreesjones · Accepted Answer

An independent contractor/sole proprietor (IC/SP) is a one-person business that has not established a formal business entity. This person is “self-employed” (i.e., not employed by any other business, person, or entity) and enrollee does not have any additional participants that may need facility access. Once enrolled the participant acts as the RAPIDGate Company Administrator (RCA) on the account.

Note: IC/SP participants are eligible for the Standard, RG-90, and Enterprise Options.

Question 31

What is adjudication?

Vreesjones · Accepted Answer

In the event the information in the screening results was inaccurate, or the information provided was incomplete, you may dispute the results by applying for adjudication.

Learn more at our adjudication process page.

Visit adjudication process page →

Question 32

What is a waiver?

Vreesjones · Accepted Answer

If you failed your vetting process, and there were no inaccuracies in the screening process. You may have the option to apply for a waiver to access the facility.

Learn more about this on our wavier process page.

Visit waiver process page →

Question 33

What is a Tenant Sponsor and Tenant Sponsor Organization?

Vreesjones · Accepted Answer

A Tenant Sponsor is a point of contact located at the facility that can verify your company has legitimate business. A Tenant Sponsor’s Organization is a Sponsor’s specific organization or department, not the facility name or branch (e.g., commissary, CGX).

Question 34

What is a smart card?

Vreesjones · Accepted Answer

A smart card is a credit card sized device that includes an integrated circuit and a chip. The chip allows both contact-based (insert chip) or contactless (tap card) use of the smart card data.

Question 35

What is a RAPIDGate Company Administrator (RCA)?

Vreesjones · Accepted Answer

The person designated by your company as the RAPIDGate Company Administrator (RCA) is responsible for managing the RAPIDGate program for your company.

Question 36

What is a RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?

Vreesjones · Accepted Answer

The RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN) is a unique identifier that shows that you are the legitimate RAPIDGate Company Administrator for your account.

Question 37

What is a RAPIDGate Authorized Facility Contact (AFC)?

Vreesjones · Accepted Answer

The AFC is the Approved Facility Contact and is the facilities Program Manager for the RAPIDGate^® program. The AFC has the authorization to request information for investigative purposes, including information about participating companies, individual persons, as well as ingress information about specific companies and/or people. The AFC also will have the capability to approve or deny companies that would like to enroll in the program as well as, the ability to request activations or terminations of companies and/or employees.

Responsibilities:

Report equipment issues to Fortior Solutions LLC.

Works with RAPIDGate to communicate to Vendor/Contractor community

Distributes notifications on behalf of the facility

Communicates program information to the companies

Question 38

What if my employee does not have fingerprints?

Vreesjones · Accepted Answer

If you are registering in person at RAPIDGate Registration Station please call RAPIDGate Customer Support. We will respond within 48 business hours to schedule an appointment for a RAPIDGate technician to come on-site and assist with the registration process at the facility.

If the RAPIDGate Registration Station is down or not functioning, please contact RAPIDGate Customer Support.

RAPIDGATE CUSTOMER SUPPORT
info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

Question 39

What if I only need short-term access to the facility?

Vreesjones · Accepted Answer

An alternative to the one-year subscription is the RAPIDGate-90 Option. It allows a participant 90-day access.

Question 40

What if I don’t want to provide my RAPIDGate Company Administrator (RCA) PIN in an email or chat?

Vreesjones · Accepted Answer

You may choose to digitally sign your email or call us.

Question 41

What hours can I get assistance from RAPIDGate support?

Vreesjones · Accepted Answer

See our contact page for hours and more information.

Question 42

What happens when my credential expires?

Vreesjones · Accepted Answer

Your RAPIDGate Company Administrator (RCA) will be notified prior to your credential expiring to authorize payment for replacement credential.

Question 43

What happens when a failed background check occurs?

Vreesjones · Accepted Answer

The participant will receive a letter in the mail from the screening provider and the RCA will be emailed a fail notification. Directions on how to adjudicate or apply for a waiver will be sent to the RCA only. Visit our vetting guidebook to review our Waiver and Adjudication process: RAPIDGate-Participant-Vetting-Guidebook-_2023.pdf (fortiorsolutions.com)

Question 44

What happens to my access if my company no longer has business on the facility?

Vreesjones · Accepted Answer

Once the company is no longer an active participant in the RAPIDGate program, you will lose your access privileges regardless of expiration.

Question 45

What happens if one of the RAPIDGate Company Administrators (RCA) on the account leaves the company?

Vreesjones · Accepted Answer

Please notify RAPIDGate as soon as possible that the former RAPIDGate Company Administrator has left your company, and we will update your account to reflect that the individual is no longer authorized to make changes on the account.

Question 46

What happens if a credential Is damaged / lost / stolen / found?

Vreesjones · Accepted Answer

Contact RAPIDGate Customer Support immediately.

RAPIDGATE CUSTOMER SUPPORT

info@rapidgate.com

1.877.RAPIDGate (1.877.727.4342)

RAPIDGate Company Administrator (RCA) needs provide authorization and method of payment for a replacement credential. You and/or RCA will be notified when credential is available for pick up

NOTE: The RAPIDGate program will deactivate your damaged/lost credential.

A $40 Credential Management Fee will apply, plus any applicable taxes and surcharges.

Question 47

What documentation is needed if my current name differs from my birth name?

Vreesjones · Accepted Answer

If you are using your birth certificate as proof of identity and your name has changed (as in the case of a married name), then you will need additional documentation to reflect that name change (i.e., marriage certificate).

Question 48

What do I do with expired credentials?

Vreesjones · Accepted Answer

Expired credentials should be destroyed and notification sent to RAPIDGate Program support via email to programsupport@fortiorsolutions.com.

Question 49

What do I do if my employee registered with the wrong name?

Vreesjones · Accepted Answer

Please contact RAPIDGate Customer Service. We will assist you in updating your employee’s name and ensure that your employee will be able to pick up their RAPIDGate credential.

Please note that the way your employee’s name will appear on their credential is included in authorization email that is sent before your employee is processed. If an employee’s name does not appear correctly in the authorization email, please respond accordingly so that we can update this information and prevent delays as well as a possible additional $40.00 Credential Management Fee.

Question 50

What causes an employee to fail a background screen?

Vreesjones · Accepted Answer

Learn about the causes for failing the vetting process on our RAPIDGate program participant vetting criteria page.

Question 51

What are the roles and responsibilities of a RAPIDGate Company Administrator (RCA)?

Vreesjones · Accepted Answer

The RAPIDGate Company Administrator (RCA) is responsible for:

Creating an RCA Personal Identification Number (PIN), and reference it each time you reach out to customer support about your account
Provide approval for company enrollment/renewal and associated charges
Provide your Company Code for your employees to register online or at one of the RAPIDGate Registration Stations
Provide billing approval for new employee registrations and renewals
Manage company and employee information for the RAPIDGate program
Update company method of payment
Employee credential deactivation
Non-Qualified employee Resolution
Order Credential replacement
Distribute all necessary communication from Fortior Solutions to registered employees when applicable
Collect and destroy credentials from employees who are terminated or no longer with your company, and notify RAPIDGate Customer Support immediately

Question 52

What are the RAPIDGate fees?

Vreesjones · Accepted Answer

Company Fees		Hawaii
RAPIDGate Annual	$199	$208.38
RAPIDGate Annual Second Facility	$50	$52.36
Employee Fees		Hawaii
RAPIDGate Annual	$179	$187.43
RAPIDGate Annual Second Facility	$75	$78.53
RAPIDGate 90	$79	$82.72
RAPIDGate 90 Second Facility	$20	$20.94
Credential Management Fee	$40	$41.88

Question 53

What are the costs associated with the RAPIDGate Program for Independent Contractor/Sole Proprietors (ICSP)?

Vreesjones · Accepted Answer

For each participant:

Applicable taxes and surcharges apply for Hawaii. Note: Company fee is waived for Independent Contractors/Sole Proprietors (ICSP). If a participant is without authorized service for more than 90 days, their RAPIDGate credential will be deactivated. Once a credential has been deactivated, it cannot be reactivated. A new credential may be ordered for a fee of $40.

Question 54

What are acceptable IDs needed to pick up credentials?

Vreesjones · Accepted Answer

You can see a full list of acceptable IDs on our acceptable ID page.

Visit acceptable ID page →

Question 55

The RAPIDGate credential is expiring, what needs to happen?

Vreesjones · Accepted Answer

A new credential will be ordered when the participant’s annual service date is renewed and exceeds the expiration date of the RAPIDGate credential.

A credential will be ordered at no cost.

Question 56

The name on the credential does not match the name on the IDs.

Vreesjones · Accepted Answer

Please contact RAPIDGate Customer Support to initiate the name change process:

RAPIDGATE CUSTOMER SUPPORT

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

NOTE: the way the participant’s name appears on their credential is included in authorization email that is sent to the RAPIDGate Company Administrator before being processed. If a participant’s name does not appear correctly in the authorization email please let us know so that we can update this information. This prevents delays and additional fees.

Question 57

Recovery and Destruction of RAPIDGate Credentials

Vreesjones · Accepted Answer

As a RAPIDGate Company Administrator (RCA) it is your responsibility to recover and effectively destroy expired and/or deactivated RAPIDGate credentials. This specifically includes the credentials of employees whose employment has terminated; employees who have been deactivated from the RAPIDGate program (e.g., due to misuse of a program credential or due to a background screening fail result) and employees who no longer have a need to access the participating military facility.

There are a few simple steps you must take to ensure your company properly handles credential recovery and destruction:

We suggest following your normal asset (i.e. company provided laptop/computer, phone, credential…) collection process for when someone leaves your company.

Recover and Destroy Credentials – Credentials should be recovered and destroyed immediately. Credentials must be shredded to ensure credential cannot be utilized. In addition, please notify RAPIDGate with the reason(s) why your employee no longer requires access. We will effectively deactivate the credential. Please note that a credential cannot be reactivated once it has been deactivated.

Monthly Review – Change can happen at any time. Therefore, to ensure that your company is in compliance with proper credential recovery and destruction, we recommend that you perform a monthly review of all active credentials and employee statuses. For your convenience, we send a list of all active employees monthly. In addition, you can request an active participant list at any time.

Keep a Log – We recommend that you keep a current log of all your employees that have active credentials. When an employee leaves or changes jobs, you can then indicate in that log the date that you recovered and destroyed the employee’s credential. Please click here for a sample Log Template.

Question 58

Is the RAPIDGate Company Administrator (RCA) PIN the same as an 8-digit alphanumeric Company Code?

Vreesjones · Accepted Answer

No, the RCA PIN is an 8 digit number, not related to your Company Code, that we use to identify you before making account changes or providing account specific information.

Question 59

Is registration required to add additional facilities?

Vreesjones · Accepted Answer

No, you only need to register once whether for access to one location or multiple.

Question 60

Is re-registering required to get a replacement credential?

Vreesjones · Accepted Answer

No. Contact RAPIDGate Customer Support to initiate the process.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

Question 61

Is an email address required to register for the RAPIDGate Program?

Vreesjones · Accepted Answer

A valid email address is not required to participate in the RAPIDGate program.

However, if they do not provide their email address, all program notifications will go to the RAPIDGate Company Administrator (RCA) to forward for action when necessary. (This includes the notification from us to schedule an appointment for credential issuance.)

Question 62

Is a temporary pass available while RAPIDGate is being processed?

Vreesjones · Accepted Answer

You will need to contact the facility you access to get information about available pass options.

NOTE: Some facilities may run additional background screens and will not issue a temporary pass until the facility background screen is cleared and a receipt is provided.

Question 63

If I am a subcontractor, do I need to enroll under my own company name?

Vreesjones · Accepted Answer

Yes. Each company needs to be registered under their own company name.

Question 64

If an employee works for two companies, can they use one RAPIDGate credential for both?

Vreesjones · Accepted Answer

No. Employees must present the appropriate company's credential at the time of access.

FAQ

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Individual Registration & Access

Will Fortior Solutions conduct on-site registrations?

Who should be enrolled under my company’s account?

Where can I register for the RAPIDGate program?

What should I do if companies have questions about the RAPIDGate Program that I cannot answer?

What is the RAPIDGate-Enterprise Option?

What is the process to renew my participants?

What is the process for a participant leaving the RAPIDGate Program?

What if my employee does not have fingerprints?

What if I only need short-term access to the facility?

What happens to my access if my company no longer has business on the facility?

What documentation is needed if my current name differs from my birth name?

What do I do if my employee registered with the wrong name?

What are acceptable IDs needed to pick up credentials?

Is registration required to add additional facilities?

Is re-registering required to get a replacement credential?

RAPIDGate Customer Support

Is an email address required to register for the RAPIDGate Program?

Is a temporary pass available while RAPIDGate is being processed?

If an employee works for two companies, can they use one RAPIDGate credential for both?

I legally changed my name, how do I get a new credential?

I am an employee/participant of the RAPIDGate Program. How do I update my own information?

How to register (employees).

How quickly can my employee get a RAPIDGate credential?

How long is the credential active?

How long does it take to register?

How long does it take to get a credential?

How do my employees access multiple facilities?

How do I/my employees activate a credential?

How do I register my company’s employees in the RAPIDGate Program?

How do I protect my credential?

How do I enter my name at registration if I have more than one last name?

How do I access the facility while I wait for my RAPIDGate credential to arrive?

How can I obtain a copy of the RAPIDGate Program Individual User Agreement?

Does my RAPIDGate credential have escort privileges?

Do I qualify for a RAPIDGate credential?

Do I need to register each time I require access to an additional facility?

Do I have to enroll even if I have another valid contractor credential?

Can RAPIDGate provide assistance for registering large groups of employees?

Can payment be made during registration ?

Can minors register in the RAPIDGate Program?