common support pages
Know what you are looking for? Ask your question in the search bar or search by keyword.
Individual Registration & Access
Yes, to mitigate traffic flow through the Pass and ID offices, if your company has more than 50 participants, please contact us. If you would like an on-site registration, please contact RAPIDGate customer support at 1.877.727.4342 and we will provide more information.
Only authorized employees should register under your company. Subcontractors, Independent Contractors, etc., need to enroll under their own account.
Our registration stations allows you to register at any facility participating in the RAPIDGate program. During registration, you will be able to select access to any facility where your company has been approved and is actively enrolled. The facility selected will be the location of credential issuance.
Learn about where to register and the registration process on our employee registration page.
The RAPIDGate-Enterprise Option allows your employees to access multiple facilities using a single RAPIDGate Credential. Once your company is participating at its first facility, you can add additional facilities.
The RAPIDGate program will email you a list of outstanding renewals. Please respond to the email with authorization and preferred Method of Payment (MOP).
If an employee is paying using their own MOP, please have them contact Customer Support with their authorization. We will not be able to process the renewal until we have received both authorizations.
DID YOU KNOW…
You can renew up to 60 days in advance of your renewal date. Renewing early offers many advantages such as: avoiding gaps in Installation access; allowing time to go through the waiver/adjudication process, if needed; providing the Installation with sufficient time to review the waiver request prior to the credential expiring.
Remember: Changes in the participant’s criminal record may affect background screening results, causing an immediate loss of access privileges (option to apply for a waiver or adjudicate results).
For employees who are already on a waiver request: If a new Installation is added, this may result in the need to re-waiver at all Installation(s)
The RAPIDGate Company Administrator will need to collect the RAPIDGate Credential and notify a RAPIDGate Customer Support Representative so they can remove the participant from the Program. A new RAPIDGate Credential will need to be ordered if the participant is authorized to participate in the Program again.
Please call RAPIDGate Customer Support. We will respond within 48 business hours to schedule an appointment for a RAPIDGate technician to come on-site and assist with the registration process at the facility.
If the RAPIDGate Registration Station is down or not functioning, please contact RAPIDGate Customer Support.
RAPIDGate Customer Support
An alternative to the one-year subscription is the RAPIDGate-90 Option. It allows a participant 90-day access.
Once the company is no longer an active participant in the RAPIDGate program, you will lose your access privileges regardless of expiration.
If you are using your birth certificate as proof of identity and your name has changed (as in the case of a married name), then you will need additional documentation to reflect that name change (i.e., marriage certificate).
Please contact RAPIDGate Customer Service. We will assist you in updating your employee’s name and ensure that your employee will be able to pick up their RAPIDGate credential.
Please note that the way your employee’s name will appear on their credential is included in authorization email that is sent before your employee is processed. If an employee’s name does not appear correctly in the authorization email, please respond accordingly so that we can update this information and prevent delays as well as a possible additional $40.00 Credential Management Fee.
You can see a full list of acceptable IDs on our acceptable ID page.
No, you only need to register once whether for access to one location or multiple.
A valid email address is not required to participate in the RAPIDGate program.
However, if they do not provide their email address, all program notifications will go to the RAPIDGate Company Administrator (RCA) to forward for action when necessary. (This includes the notification from us to schedule an appointment for credential issuance.)
You will need to contact the facility you access to get information about available pass options.
NOTE: Some facilities may run additional background screens and will not issue a temporary pass until the facility background screen is cleared and a receipt is provided.
No. Employees must present the appropriate company’s credential at the time of access.
Please contact RAPIDGate Customer Service. We will assist you in updating your name and ensure that you will be able to pick up your RAPIDGate credential.
As part of this process we will need to reach out to your RAPIDGate Company Administrator to get authorization to order a new credential.
Employees/Participants may call in and correct misspelled names, provide correct social security numbers, update their own payment methods, and update their addresses/phone numbers without giving a RAPIDGate Company Administrator (RCA) PIN. Employees may not order new credentials or request access to another installation. All payment authorizations must come from a RAPIDGate Company Administrator (RCA).
When Employees/Participants call in about their status in the program, they will need to provide three of the following four pieces of information in order to verify their identity:
Place of employment
Participant Address listed on file
Participant phone number listed on file
Follow the steps on our employee registration page to register for a RAPIDGate credential.
Your employee’s RAPIDGate Credential will be available for pickup approximately 15-28 business days after you have authorized the registration transaction. Your company will be notified when the credential is ready to be picked up.
The RAPIDGate Credential will allow access to the installation for up to one year until expired or deactivated. Participation must be renewed annually or valid access is revoked.
Approximately 10 minutes.
Approximately 14 days.
Enrolling in the RAPIDGate-Enterprise Option allows your employees to access multiple facilities using a single RAPIDGate credential.
Upon receiving a credential call 1.877.675.6943 to activate it. You will need to provide the six-digit ID on the back of the card and the last four digits of the cardholder’s social security number to activate.
Every product undergoes normal wear and tear. To minimize its effects on your credential – and to help it last longer before it needs replacing – there are a few easy steps you can follow. Click here to download a booklet on how to clean and care for your credential.
You will need to enter your name in the “Last Name” field as it appears on the two forms of identification that will be used to pick up your credential. Please be aware that any name that is placed in the “Mother’s Maiden Name” section will not appear on your credential.
Before completing the registration process at the Universal Registration Station, please review your name. After the portion where your name is entered, an “Alert” screen will populate and display your name as it will appear on your credential.
Once you have completed registration for the RAPIDGate program, you will need to check with the facility for possible interim access onto the facility. The interim pass is offered at the discretion of each facility and not by the RAPIDGate program.
No, your RAPIDGate credential is valid only for your own access needs
In order to qualify for a RAPIDGate Credential, you must pass our RAPIDGate program screening process.
To find out more about our screening process, click here to download our booklet on Background Screen Criteria.
Current Common Access Card (CAC) holders and government employees do not need a RAPIDGate Credential.
Do I need to register at a Registration Station each time I require access to an additional facility?
No, you only need to register once whether for access to one location or multiple.
Work with your company RCA to determine if the current credential you are using is a valid credential for access.
NOTE: Implementation schedules may vary. If you decide not to register in the RAPIDGate Program, you may be required to get out of your vehicle and wait in line at Pass ID each day you access the installation.
Yes, If your company has more than 50 participants who need to be registered at one time, please contact RAPIDGate Customer Support at email@example.com, and we will provide more information.
No. During registration, the employee has the option of providing credit card information. The method of payment will be on file but will not be billed until the RAPIDGate Company Administrator (RCA) authorizes us to do so.
No, you must be 18 years of age or older to participate in the RAPIDGate program. Refer to the facility’s own policy and procedures to access the base.