You have two choices:
Click here to submit a request.
Call RAPIDGate® Customer Support. Let the representative know you are requesting to turn off access privileges and provide a reason for the request. The “reason” you give for turning off the employee’s access privileges determines:
Whether the access can be reactivated at a later date, or
If a new replacement credential will need to be ordered should the employee’s access needs change.
Reasons for turning off access include:
The employee is still employed with your company, but needs to turn off RAPIDGate program access for a short time
Employee’s participation is disabled
Credential is not deactivated and the non-expired credential has the ability to be used once RAPIDGate program access is enabled
The employee is no longer with your company and/or will no longer require RAPIDGate program access.
Employee’s participation is disabled
Credential is deactivated and a new credential must be ordered if RAPIDGate access is enabled (Credential Management Fee charges apply)