Question 1

What is the purpose of a RAPIDGate Company Administrator (RCA) PIN?

Vreesjones · Accepted Answer

The RCA PIN will allow us to verify that the individual contacting us is an authorized RAPIDGate Company Administrator and may make changes to the account.

The RCA PIN serves as an additional layer of verification when using the Web Enrollment Form to add a new installation to an existing account as well as authorizing deactivations of credentials.

Question 2

What is a RAPIDGate Company Administrator (RCA)?

Vreesjones · Accepted Answer

The person designated by your company as the RAPIDGate Company Administrator (RCA) is responsible for managing the RAPIDGate program for your company.

Question 3

What is a RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?

Vreesjones · Accepted Answer

The RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN) is a unique identifier that shows that you are the legitimate RAPIDGate Company Administrator for your account.

Question 4

What happens if one of the RAPIDGate Company Administrators (RCA) on the account leaves the company?

Vreesjones · Accepted Answer

Please notify RAPIDGate as soon as possible that the former RAPIDGate Company Administrator has left your company, and we will update your account to reflect that the individual is no longer authorized to make changes on the account.

Question 5

Recovery and Destruction of RAPIDGate Credentials

Vreesjones · Accepted Answer

As a RAPIDGate Company Administrator (RCA) it is your responsibility to recover and effectively destroy expired and/or deactivated RAPIDGate credentials. This specifically includes the credentials of employees whose employment has terminated; employees who have been deactivated from the RAPIDGate program (e.g., due to misuse of a program credential or due to a background screening fail result) and employees who no longer have a need to access the participating military facility.

There are a few simple steps you must take to ensure your company properly handles credential recovery and destruction:

We suggest following your normal asset (i.e. company provided laptop/computer, phone, credential…) collection process for when someone leaves your company.

Recover and Destroy Credentials – Credentials should be recovered and destroyed immediately. Credentials must be shredded to ensure credential cannot be utilized. In addition, please notify RAPIDGate with the reason(s) why your employee no longer requires access. We will effectively deactivate the credential. Please note that a credential cannot be reactivated once it has been deactivated.

Monthly Review – Change can happen at any time. Therefore, to ensure that your company is in compliance with proper credential recovery and destruction, we recommend that you perform a monthly review of all active credentials and employee statuses. For your convenience, we send a list of all active employees monthly. In addition, you can request an active participant list at any time.

Keep a Log – We recommend that you keep a current log of all your employees that have active credentials. When an employee leaves or changes jobs, you can then indicate in that log the date that you recovered and destroyed the employee’s credential. Please click here for a sample Log Template.

Question 6

Is the RAPIDGate Company Administrator (RCA) PIN the same as an 8-digit alphanumeric Company Code?

Vreesjones · Accepted Answer

No, the RCA PIN is an 8 digit number, not related to your Company Code, that we use to identify you before making account changes or providing account specific information.

Question 7

I would rather use a password than a RAPIDGate Company Administrator (RCA) PIN. Can I choose something other than 8 numerical digits?

Vreesjones · Accepted Answer

At this time, we do require an 8-digit numerical RCA PIN with no letters or symbols. We recommend choosing a RCA PIN that you will easily remember.

Question 8

I have a general question and do not want to make any changes to my account. Do I need to provide a RAPIDGate Company Administrator (RCA) PIN?

Vreesjones · Accepted Answer

No, you will not need to provide an RCA PIN if you do not need to make any changes or authorizations on the account, or if you are only requesting general information.

Question 9

I forgot my RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN), how can I retrieve it?

Vreesjones · Accepted Answer

Please call us at 877.727.4342.

One of our RAPIDGate Customer Support representatives will re-send the PIN verification email to the email address on file. The verification email will contain your PIN. You may keep the email for your records.

Question 10

I am the RAPIDGate Company Administrator (RCA) for more than one company. Do I need an RCA PIN for each account, or can I use the same RCA PIN more than once?

Vreesjones · Accepted Answer

While you may choose to reuse your RCA PIN across multiple accounts, you can make your accounts more secure by using a unique RCA PIN for each account.

Question 11

I am the new RAPIDGate Company Administrator (RCA). How do I update the account?

Vreesjones · Accepted Answer

If there were two RAPIDGate Company Administrators and one is gone, we will reach out to the remaining RCA to verify you as a new authorized RAPIDGate Company Administrator (RCA) for your company.

If there are no remaining RCAs and you are now the sole point of contact, a RAPIDGate customer service representative will call out to the company phone number on file ask for the highest member of management in the former RCA’s department. Once you are confirmed as the new RCA, we will set up your RCA PIN and will send you an e-mail detailing the Roles and Responsibilities of a company administrator.

Question 12

How many RAPIDGate Company Administrators (RCA) can there be on an account?

Vreesjones · Accepted Answer

You may have up to two points of contact (RAPID Gate Company Administrators) on your account at any given time. Each RAPIDGate Company Administrator should select their own unique 8-digit RCA PIN.

Question 13

How do I setup my RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?

Vreesjones · Accepted Answer

After submitting a company enrollment form, the RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN) request email will be sent. To set up your RCA PIN, respond to the RCA PIN request email with the 8-digit number you would like to use. Once your RCA PIN has been set, you will receive email confirmation of the PIN you have chosen. You may keep this email for your records.

Question 14

How do I re-enable (turn on) an employee's access privileges?

Vreesjones · Accepted Answer

Contact RAPIDGate Customer Support with Employee Name and the facility at which they need access.

If an employee’s participation was disabled, their subscription will have continued and may require the employee to pay an annual renewal fee.

If the employee does not possess an active credential, a new RAPIDGate Credential will need to be ordered and a Credential Management Fee will be charged.

Question 15

How do I get a copy of a receipt?

Vreesjones · Accepted Answer

Please contact RAPIDGate Customer Support for assistance.

RAPIDGATE CUSTOMER SUPPORT

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

Question 16

How do I disable (turn off) an employee's access privileges?

Vreesjones · Accepted Answer

You have two choices:

Click here to submit a request.

Call RAPIDGate® Customer Support. Let the representative know you are requesting to turn off access privileges and provide a reason for the request. The “reason” you give for turning off the employee’s access privileges determines:

Whether the access can be reactivated at a later date, or

If a new replacement credential will need to be ordered should the employee’s access needs change.

Reasons for turning off access include:

The employee is still employed with your company, but needs to turn off RAPIDGate program access for a short time

Employee’s participation is disabled

Credential is not deactivated and the non-expired credential has the ability to be used once RAPIDGate program access is enabled

The employee is no longer with your company and/or will no longer require RAPIDGate program access.

Employee’s participation is disabled

Credential is deactivated and a new credential must be ordered if RAPIDGate access is enabled (Credential Management Fee charges apply)

Question 17

How do I add or transition my RAPIDGate company administrator (RCA) responsibilities to another person?

Vreesjones · Accepted Answer

Your RAPIDGate Company Administrator PIN will be verified on the phone, when using live chat, and in emails involving participant deactivations.

Question 18

Do I need to provide my RAPIDGate Company Administrator (RCA) PIN via phone, chat, and/or e-mail whenever I want to authorize something?

Vreesjones · Accepted Answer

Your RAPIDGate Company Administrator PIN will be verified on the phone, when using live chat, and in emails involving participant deactivations.

Question 19

Can I change my RAPIDGate Company Administrator (RCA) PIN?

Vreesjones · Accepted Answer

Yes, you may change your RCA PIN by confirming your current PIN. You will then receive a verification email at the address listed on your account stating that your PIN has been successfully changed.

Question 20

What if I don’t want to provide my RAPIDGate Company Administrator (RCA) PIN in an email or chat?

Vreesjones · Accepted Answer

You may choose to digitally sign your email or call us.

Question 21

What are the roles and responsibilities of a RAPIDGate Company Administrator (RCA)?

Vreesjones · Accepted Answer

The RAPIDGate Company Administrator (RCA) is responsible for:

Creating an RCA Personal Identification Number (PIN), and reference it each time you reach out to customer support about your account
Provide approval for company enrollment/renewal and associated charges
Provide your Company Code for your employees to register online or at one of the RAPIDGate Registration Stations
Provide billing approval for new employee registrations and renewals
Manage company and employee information for the RAPIDGate program
Update company method of payment
Employee credential deactivation
Non-Qualified employee Resolution
Order Credential replacement
Distribute all necessary communication from Fortior Solutions to registered employees when applicable
Collect and destroy credentials from employees who are terminated or no longer with your company, and notify RAPIDGate Customer Support immediately

Question 22

Can I give my RAPIDGate Company Administrator (RCA) PIN to someone else and have them contact RAPIDGate on my behalf?

Vreesjones · Accepted Answer

No. You may only have two RAPIDGate Company Administrators (one primary and one secondary) on your account at any given time, and those individuals are the only ones who may make changes to the account or provide authorizations.

Question 23

What should I do if companies have questions about the RAPIDGate Program that I cannot answer?

Vreesjones · Accepted Answer

Direct them to contact RAPIDGate Customer Support at info@rapidgate.com or 1.877.RAPIDGate (1.877.727.4342).

Question 24

Will Fortior Solutions conduct on-site registrations?

Vreesjones · Accepted Answer

Yes, to mitigate traffic flow through the Pass and ID offices, if your company has more than 50 participants, please contact us. If you would like an on-site registration, please contact RAPIDGate customer support at 1.877.727.4342 and we will provide more information.

Question 25

Who should be enrolled under my company's account?

Vreesjones · Accepted Answer

Only authorized employees should register under your company. Subcontractors, Independent Contractors, etc., need to enroll under their own account.

Question 26

What is the process for a participant leaving the RAPIDGate Program?

Vreesjones · Accepted Answer

The RAPIDGate Company Administrator will need to collect the RAPIDGate Credential and notify a RAPIDGate Customer Support Representative so they can remove the participant from the Program. A new RAPIDGate Credential will need to be ordered if the participant is authorized to participate in the Program again.

Question 27

What happens to my access if my company no longer has business on the facility?

Vreesjones · Accepted Answer

Once the company is no longer an active participant in the RAPIDGate program, you will lose your access privileges regardless of expiration.

Question 28

What do I do if my employee registered with the wrong name?

Vreesjones · Accepted Answer

Please contact RAPIDGate Customer Service. We will assist you in updating your employee’s name and ensure that your employee will be able to pick up their RAPIDGate credential.

Please note that the way your employee’s name will appear on their credential is included in authorization email that is sent before your employee is processed. If an employee’s name does not appear correctly in the authorization email, please respond accordingly so that we can update this information and prevent delays as well as a possible additional $40.00 Credential Management Fee.

Question 29

Is re-registering required to get a replacement credential?

Vreesjones · Accepted Answer

No. Contact RAPIDGate Customer Support to initiate the process.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

Question 30

Is an email address required to register for the RAPIDGate Program?

Vreesjones · Accepted Answer

A valid email address is not required to participate in the RAPIDGate program.

However, if they do not provide their email address, all program notifications will go to the RAPIDGate Company Administrator (RCA) to forward for action when necessary. (This includes the notification from us to schedule an appointment for credential issuance.)

Question 31

If an employee works for two companies, can they use one RAPIDGate credential for both?

Vreesjones · Accepted Answer

No. Employees must present the appropriate company's credential at the time of access.

Question 32

I legally changed my name, how do I get a new credential?

Vreesjones · Accepted Answer

Please contact RAPIDGate Customer Service. We will assist you in updating your name and ensure that you will be able to pick up your RAPIDGate credential.

As part of this process we will need to reach out to your RAPIDGate Company Administrator to get authorization to order a new credential.

Question 33

I am an employee/participant of the RAPIDGate Program. How do I update my own information?

Vreesjones · Accepted Answer

Employees/Participants may call in and correct misspelled names, provide correct social security numbers, update their own payment methods, and update their addresses/phone numbers without giving a RAPIDGate Company Administrator (RCA) PIN. Employees may not order new credentials or request access to another installation. All payment authorizations must come from a RAPIDGate Company Administrator (RCA).

When Employees/Participants call in about their status in the program, they will need to provide three of the following four pieces of information in order to verify their identity:

Full Name

Place of employment

Participant Address listed on file

Participant phone number listed on file

Question 34

How long does it take to register?

Vreesjones · Accepted Answer

Approximately 5-10 minutes.

Question 35

How do I register my company's employees in the RAPIDGate Program?

Vreesjones · Accepted Answer

Learn about how to register and the registration process on our employee registration page.

Visit employee registration page →

Question 36

How do I enter my name at registration if I have more than one last name?

Vreesjones · Accepted Answer

You will need to enter your name in the “Last Name” field as it appears on the two forms of identification that will be used to pick up your credential.

Before completing the registration process, please review your name. After the portion where your name is entered, an “Alert” screen will populate and display your name as it will appear on your credential.

Question 37

How do I access the facility while I wait for my RAPIDGate credential to arrive?

Vreesjones · Accepted Answer

Once you have completed registration for the RAPIDGate program, you will need to check with the facility for possible interim access onto the facility. The interim pass is offered at the discretion of each facility and not by the RAPIDGate program.

Question 38

How can I obtain a copy of the RAPIDGate Program Individual User Agreement?

Vreesjones · Accepted Answer

Click here for the RAPIDGate Program Individual User Agreement.

Question 39

Does my RAPIDGate credential have escort privileges?

Vreesjones · Accepted Answer

No, your RAPIDGate credential is valid only for your own access needs

Question 40

Do I qualify for a RAPIDGate credential?

Vreesjones · Accepted Answer

In order to qualify for a RAPIDGate Credential, you must pass our RAPIDGate program screening process.

To find out more about our screening process, visit: RAPIDGate-Participant-Vetting-Guidebook-_2023.pdf (fortiorsolutions.com)

Current Common Access Card (CAC) holders and government employees do not need a RAPIDGate Credential.

Question 41

Do I need to register each time I require access to an additional facility?

Vreesjones · Accepted Answer

No, you only need to register once whether for access to one location or multiple.

Question 42

Do I have to enroll even if I have another valid contractor credential?

Vreesjones · Accepted Answer

Work with your company RCA to determine if the current credential you are using is a valid credential for access.

NOTE: Implementation schedules may vary. If you decide not to register in the RAPIDGate Program, you may be required to get out of your vehicle and wait in line at Pass ID each day you access the installation.

Question 43

Can minors register in the RAPIDGate Program?

Vreesjones · Accepted Answer

No, you must be 18 years of age or older to participate in the RAPIDGate program. Refer to the facility's own policy and procedures to access the base.

Question 44

Where can I register for the RAPIDGate program?

Vreesjones · Accepted Answer

Learn about how to register and the registration process on our employee registration page.

Visit employee registration page →

Question 45

What is the process to renew my participants?

Vreesjones · Accepted Answer

The RAPIDGate program will email you a list of outstanding renewals. Please respond to the email with authorization and preferred Method of Payment (MOP).

If an employee is paying using their own MOP, please have them contact Customer Support with their authorization. We will not be able to process the renewal until we have received both authorizations.

DID YOU KNOW...

You can renew up to 60 days in advance of your renewal date. Renewing early offers many advantages such as: avoiding gaps in Installation access; allowing time to go through the waiver/adjudication process, if needed; providing the Installation with sufficient time to review the waiver request prior to the credential expiring.

Remember: Changes in the participant's criminal record may affect background screening results, causing an immediate loss of access privileges (option to apply for a waiver or adjudicate results).

For employees who are already on a waiver request: If a new Installation is added, this may result in the need to re-waiver at all Installation(s)

Question 46

What if my employee does not have fingerprints?

Vreesjones · Accepted Answer

If you are registering in person at RAPIDGate Registration Station please call RAPIDGate Customer Support. We will respond within 48 business hours to schedule an appointment for a RAPIDGate technician to come on-site and assist with the registration process at the facility.

If the RAPIDGate Registration Station is down or not functioning, please contact RAPIDGate Customer Support.

RAPIDGATE CUSTOMER SUPPORT
info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

Question 47

What documentation is needed if my current name differs from my birth name?

Vreesjones · Accepted Answer

If you are using your birth certificate as proof of identity and your name has changed (as in the case of a married name), then you will need additional documentation to reflect that name change (i.e., marriage certificate).

Question 48

Is registration required to add additional facilities?

Vreesjones · Accepted Answer

No, you only need to register once whether for access to one location or multiple.

Question 49

Is a temporary pass available while RAPIDGate is being processed?

Vreesjones · Accepted Answer

You will need to contact the facility you access to get information about available pass options.

NOTE: Some facilities may run additional background screens and will not issue a temporary pass until the facility background screen is cleared and a receipt is provided.

Question 50

How quickly can my employee get a RAPIDGate credential?

Vreesjones · Accepted Answer

Your employee's RAPIDGate Credential will be available for pickup approximately 15-28 business days after you have authorized the registration transaction. Your company will be notified when the credential is ready to be picked up.

Question 51

How long is the credential active?

Vreesjones · Accepted Answer

The RAPIDGate Credential will allow access to the installation for up to one year until expired or deactivated. Participation must be renewed annually or valid access is revoked.

Question 52

How do my employees access multiple facilities?

Vreesjones · Accepted Answer

Enrolling in the RAPIDGate-Enterprise Option allows your employees to access multiple facilities using a single RAPIDGate credential.

Question 53

How do I protect my credential?

Vreesjones · Accepted Answer

Every product undergoes normal wear and tear. To minimize its effects on your credential – and to help it last longer before it needs replacing – there are a few easy steps you can follow. Click here to download a booklet on how to clean and care for your credential.

Question 54

Can RAPIDGate provide assistance for registering large groups of employees?

Vreesjones · Accepted Answer

Yes, If your company has more than 50 participants who need to be registered at one time, please contact RAPIDGate Customer Support at info@rapidgate.com, and we will provide more information.

Question 55

Can payment be made during registration ?

Vreesjones · Accepted Answer

No. Although payment information may be collected at time of registration, the method of payment on file will not be charged until the RAPIDGate Company Administrator (RCA) authorizes us to do so.

Question 56

What methods of payment does the RAPIDGate Program accept?

Vreesjones · Accepted Answer

The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.

Checks can be sent to the following address:

Payment by US Mail, FedEx, UPS, or Courier

Fortior Solutions, LLC
Attn: Accounts Receivables
5800 NE Pinefarm Court
Hillsboro, OR 97124

Question 57

How can the payment method on file be updated?

Vreesjones · Accepted Answer

Please call RAPIDGate Customer Support at (877) 727-4342 for assistance in updating or adding a payment method. We cannot accept credit card information through email, or the chat program.

Question 58

Can multiple methods of payment be applied to a transaction?

Vreesjones · Accepted Answer

Yes. The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.

Question 59

What if I only need short-term access to the facility?

Vreesjones · Accepted Answer

An alternative to the one-year subscription is the RAPIDGate-90 Option. It allows a participant 90-day access.

Question 60

What is the RAPIDGate-Enterprise Option?

Vreesjones · Accepted Answer

The RAPIDGate-Enterprise Option allows your employees to access multiple facilities using a single RAPIDGate Credential. Once your company is participating at its first facility, you can add additional facilities.

Question 61

What is the RAPIDGate program?

Vreesjones · Accepted Answer

The RAPIDGate program from Fortior Solutions, provides a credential for vendors, suppliers, service providers, and contractors that require access to participating installations. Participation is voluntary.

Question 62

Why is this facility offering the RAPIDGate Program?

Vreesjones · Accepted Answer

In response to federal security directives, government facilities are continuing to strengthen security procedures for facility access. To maintain and improve business relations with vendors and contractors, facilities are implementing the RAPIDGate program to manage and streamline secure access.

Question 63

Which facilities are available with the RAPIDGate-Enterprise option?

Vreesjones · Accepted Answer

All facilities are part of the Enterprise Option. For a list of facilities we service, check out the map on our employee registration page.

Visit employee registration page →

Question 64

What is the RAPIDGate-90 Option?

Vreesjones · Accepted Answer

The RAPIDGate-90 Option is available for participants who need short-term access to facilities. This option offers participants access up to 90 days.

Company Fees		Hawaii
RAPIDGate Annual	$199	$208.38
RAPIDGate Annual Second Facility	$50	$52.36
Employee Fees		Hawaii
RAPIDGate Annual	$179	$187.43
RAPIDGate Annual Second Facility	$75	$78.53
RAPIDGate 90	$79	$82.72
RAPIDGate 90 Second Facility	$20	$20.94
Credential Management Fee	$40	$41.88

FAQ

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Company Enrollment

What if I only need short-term access to the facility?

What is the RAPIDGate-Enterprise Option?

What is the RAPIDGate program?

Why is this facility offering the RAPIDGate Program?

Which facilities are available with the RAPIDGate-Enterprise option?

What is the RAPIDGate-90 Option?

What Is an Independent Contractor/Sole Proprietor (IC/SP)?

What is a Tenant Sponsor and Tenant Sponsor Organization?

What is the ACL and how does it relate to the RAPIDGate Program?

If I am a subcontractor, do I need to enroll under my own company name?

How long will it take to enroll my company?

How can the RAPIDGate Program help my company?

How can I obtain a copy of the RAPIDGate: Company User Agreement (including Terms and Conditions)?

Do companies need decals for their vehicles?

Can we enroll in the RAPIDGate-Enterprise option later, if we only need access to one facility now?

Who can sponsor my company?

What are the RAPIDGate fees?

What are the costs associated with the RAPIDGate Program for Independent Contractor/Sole Proprietors (ICSP)?

How can my company get access to additional installations?

How to register (company).