10/3/2022 – Fortior Solutions strives to be the best partner to our RAPIDGate® program customers, whether it’s the organizations that rely on our program to secure their facilities or the vendor customers that work on those facilities. One way we set ourselves apart is through our world class customer service. Our latest survey results demonstrate the continued success of our commitment to provide unparalleled support.
Our customer survey respondents rated our overall customer service 4.8 out of 5 stars.
Here is some feedback we received from organizations regarding what they find most valuable about the RAPIDGate program:
- Allows us to make sure those accessing the installation are a smaller risk for access. – DHS Customer, Texas
- Comprehensive background checks and scanning equipment. – Critical Infrastructure Facility, New Jersey
- The employees. – DHS Customer, California
Here’s what the vendor community is saying about their experience with the RAPIDGate program:
- Wish ALL credential programs were with RAPIDGate! – Service Station Contractor (Honolulu, HI)
- I experience a great partnership through RAPIDGate’s professional, knowledgeable, and friendly associates that are willing to provide amazing service. – Non-profit Training and Employment agency (Rohnert Park, CA)
- I like everything and turnaround from registration to badge pick-up is fast. Staff is courteous and wonderful to work with. – Environmental Services Contractor (Chesapeake, VA)
As you can see from the testimonials, our customers love the RAPIDGate program! When customers choose to implement our program, they get more than just access control technology – they get a team of experts. We work directly with our facility customers and their vendor communities to ensure that individuals requiring facility access have an end-to-end streamlined process to get sponsored, vetted and credentialed quickly. This gives our facility customers the peace of mind and assurance that everyone accessing their facility meets their requirements. The vendor community benefits from our simplified credentialing procedures, allowing them to get on to sites fast to perform their job while saving them time and money. Our services provide a win-win solution for everyone involved.
Our customer service team understands the critical role we play in making access easier while more secure. We appreciate all of our customers. We look forward to continuing to provide world class customer service and to be the partners our customers have come to rely upon for the best vendor access control.