VENDOR FAQ

The RAPIDGate program can save your company time and money:

• Shorter wait times to access the facility = lower costs and better customer service
• Consistency in access procedures
• Virtually eliminates trips to Pass and ID Offices or Visitor Center for your employees
• Access for up to a year
• RAPIDGate Enterprise option allows your employees to access multiple facilities using a single RAPIDGate Credential.

• RAPIDGate Program: 1 Year/1 installation = $199
• RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $249

• RAPIDGate Program: 1 Year/1 installation = $179
• RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $254
• RAPIDGate-90 Option: 90 Days/1 installation = $79
• Credential Management Fee: $40

• RAPIDGate Program: 1 Year/1 installation = $179
• RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $254
• RAPIDGate-90 Option: 90 Days/1 installation = $79
• Credential Management Fee: $40

• Fortior Solutions Customer Support Chat
• Email: info@RAPIDGate.com
• 877.RAPIDGate (1.877.727.4342)

• We suggest following your normal asset (i.e. company provided laptop/computer, phone, credential…) collection process for when someone leaves your company.
• Recover and Destroy Credentials – Credentials should be recovered and destroyed immediately. Credentials must be shredded to ensure credential cannot be utilized. In addition, please notify RAPIDGate with the reason(s) why your employee no longer requires access. We will effectively deactivate the credential. Please note that a credential cannot be reactivated once it has been deactivated.
• Monthly Review – Change can happen at any time. Therefore, to ensure that your company is in compliance with proper credential recovery and destruction, we recommend that you perform a monthly review of all active credentials and employee statuses. For your convenience, we send a list of all active employees monthly. In addition, you can request an active participant list at any time.
• Keep a Log – We recommend that you keep a current log of all your employees that have active credentials. When an employee leaves or changes jobs, you can then indicate in that log the date that you recovered and destroyed the employee’s credential. Please click here for a sample Log Template.

RAPIDGate Customer Support

• Step One – Fill out the Online Form

• Step Two – Company Approval

• Step Three – Payment and Welcome Letter

To view a brief video tutorial on how to enroll/register into the RAPIDGate program, please select one of the videos below.

• RAPIDGate Premier Program Subscriber Agreement for USCG Station Ketchikan, USCG Base Kodiak Users
• RAPIDGate Premier Program Subscriber Agreement (Spanish) for USCG Station Ketchikan, USCG Base Kodiak Users
• RAPIDGate Premier Program Subscriber Agreement (Eng/Spn) for New Jersey Water Supply Authority Users

RAPIDGate Customer Support

• Maintain social distancing as recommended by the CDC
• Before and after registration: wash hands or use hand sanitizer
• Wear a face covering
• From time to time individuals with dry hands have encountered issues during the fingerprint capture process at the registration station. Please suggest to your registrants that they bring lotion or hand sanitizer with them to help moisten fingers.

WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?

Types of Acceptable Identity Documents needed when picking up your credential

During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to PIV-I, Government or installation requirements.

TYPES OF PRIMARY IDENTITY DOCUMENTS

1.  Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
2. U.S. Passport or a U.S. Passport Card
3. Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
4. Foreign passport
5. Employment Authorization Document that contains a photograph (Form I-766)
6. U.S. Military ID card
7. U.S. Military dependent’s ID card
8. PIV Card

TYPES OF SECONDARY IDENTITY DOCUMENTS

1. Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
2. U.S. Social Security Card issued by the Social Security Administration
3. Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
4. Voter’s registration card
5. U.S. Coast Guard Merchant Mariner Card
6. Certificate of U.S. Citizenship (Form N-560 or N-561)
7. Certificate of Naturalization (Form N-550 or N-570)
8. U.S. Citizen ID Card (Form I-197)
9. Identification Card for Use of Resident Citizen in the United States (Form I-179)
10. Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
11. Temporary Resident Card (Form I-688)
12. Employment Authorization Card (Form I-688A)
13. Reentry Permit (Form I-327)
14. Refugee Travel Document (Form I-571)
15. Employment authorization document issued by Department of Homeland Security (DHS)
16. Employment Authorization Document issued by DHS with photograph (Form I-688B)
17. Driver’s license issued by a Canadian government entity
18. Native American tribal document
19. In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
20. A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI

1. Commercial Background Screenings

• Felony convictions within the last 10 years
• Wanted persons – Open criminal warrants (felony and misdemeanor)
• Individuals found to be listed on searched watch lists (OFAC, ICE, Interpol, etc.)
• Registered Sex Offenders
• Social Security Number not validated

2. Government Database Checks

• Felony convictions, and lack of government crime classification (e.g. felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
  • Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available.
• Persons released from prison or on probation within five years after a felony conviction
• Wanted persons – Open criminal warrants (felony and misdemeanor)
• Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
• Registered Sex Offenders
• Convictions within the last 10 years:
  • All other felony convictions and lack of government crime classification (e.g., felony vs. misdemeanor) or disposition (e.g., conviction vs. dismissals)
  • Misdemeanor conviction for Drug Possession with intent to Sell or Distribute

3. Certain disqualifying events will not be eligible for a waiver by the Coast Guard:

• • Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
    • Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available
    • Misdemeanor conviction for Drug Possession with intent to Sell or Distribute within the last 10 years
    • Wanted persons – Open criminal warrants (felony and misdemeanor)
    • Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
    • Registered Sex Offenders

• Try using alternate fingers
• Wash hands (we do not recommend hand sanitizer as this can damage the surface of the scanner)
• Try using lotion on fingertips (especially if hands are dry)
  • Using oil from nose, forehead or hair may be a good alternative (yes this really does work)
• Rub fingertips together or on clothing for heat friction (especially if registrant’s hands are cold)

RAPIDGate Customer Support

RAPIDGate Customer Support

• RAPIDGate Standard access will be active for one year
• RAPIDGate 90 access will be good for 90 days.

• RAPIDGate Standard credentials are replaced every five years.
• RAPIDGate Premier credentials are replaced every three years.

RAPIDGate Customer Support

• If a replacement credential is needed, you will be notified during the renewal process
• There is a $40 fee associated with credential replacement.

• A new credential will be ordered when the participant's annual service date is renewed and exceeds the expiration date of the RAPIDGate credential.
• A credential will be ordered at no cost.

RAPIDGate Customer Support

RAPIDGate Customer Support

If you, or the current RCA, are no longer the appropriate person to serve as the Primary RAPIDGate Company Administrator (RCA), or if there will be a new RCA, then the current RCA must contact RAPIDGate Customer Support prior to transitioning the role to a new person and provide the following information:

• Current RCA PIN
• New RCA’s: Name, Title, Phone, and Email

If there were two RAPIDGate Company Administrators and one is gone, we will reach out to the remaining RCA to verify you as a new authorized RAPIDGate Company Administrator (RCA) for your company.

If there are no remaining RCAs and you are now the sole point of contact, a RAPIDGate customer service representative will call out to the company phone number on file ask for the highest member of management in the former RCA’s department. Once you are confirmed as the new RCA, we will set up your RCA PIN and will send you an e-mail detailing the Roles and Responsibilities of a company administrator.

• The RCA PIN will allow us to verify that the individual contacting us is an authorized RAPIDGate Company Administrator and may make changes to the account.
• The RCA PIN serves as an additional layer of verification when using the Web Enrollment Form to add a new installation to an existing account as well as authorizing deactivations of credentials.

• On the web enrollment form, under the “Existing Customers” option.
• When calling RAPIDGate Customer Support (877.727.4342), you will provide the RCA PIN to the RAPIDGate automated system or representative who takes your call. Once you have provided your RCA PIN, you may make changes to your account.
• When using live chat or email to request a participant/credential deactivation.