RAPIDGate Program, Benefits, Costs, & EnrollmentBack to
How Can the RAPIDGate Program Help My Company?
The RAPIDGate program can save your company time and money:
- Shorter wait times to access the facility = lower costs and better customer service
- Consistency in access procedures
- Virtually eliminates trips to Pass and ID Offices or Visitor Center for your employees
- Access for up to a year
- RAPIDGate Enterprise option allows your employees to access multiple facilities using a single RAPIDGate Credential.
Why is this facility offering the RAPIDGate Program?
What is the RAPIDGate-Enterprise Option?
What are the costs associated with the RAPIDGate Program?
- RAPIDGate Program: 1 Year/1 installation = $199
- RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $249
- RAPIDGate Program: 1 Year/1 installation = $179
- RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $254
- RAPIDGate-90 Option: 90 Days/1 installation = $79
- Credential Management Fee: $40
What Is an Independent Contractor/Sole Proprietor (IC/SP)?
What are the costs associated with the RAPIDGate Program for Independent Contractor/Sole Proprietors (ICSP)?
- RAPIDGate Program: 1 Year/1 installation = $179
- RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $254
- RAPIDGate-90 Option: 90 Days/1 installation = $79
- Credential Management Fee: $40
Who should I contact for more information about the RAPIDGate Program?
- Fortior Solutions Customer Support Chat
- Email: info@RAPIDGate.com
- 877.RAPIDGate (1.877.727.4342)
Recovery and Destruction of RAPIDGate Credentials
- We suggest following your normal asset (i.e. company provided laptop/computer, phone, credential…) collection process for when someone leaves your company.
- Recover and Destroy Credentials – Credentials should be recovered and destroyed immediately. Credentials must be shredded to ensure credential cannot be utilized. In addition, please notify RAPIDGate with the reason(s) why your employee no longer requires access. We will effectively deactivate the credential. Please note that a credential cannot be reactivated once it has been deactivated.
- Monthly Review – Change can happen at any time. Therefore, to ensure that your company is in compliance with proper credential recovery and destruction, we recommend that you perform a monthly review of all active credentials and employee statuses. For your convenience, we send a list of all active employees monthly. In addition, you can request an active participant list at any time.
- Keep a Log – We recommend that you keep a current log of all your employees that have active credentials. When an employee leaves or changes jobs, you can then indicate in that log the date that you recovered and destroyed the employee’s credential. Please click here for a sample Log Template.
Can RAPIDGate provide assistance for registering large groups of employees?
Who should be allowed to register under a company account?
How do participants gain access to multiple facilities?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)What is the process to renew a participant’s RAPIDGate access?
What is the Process for My Company to Enroll in The RAPIDGate Program?
- Step One – Fill out the Online Form
- Step Two – Company Approval
- Step Three – Payment and Welcome Letter
How to Enroll/Register for The RAPIDGate Program – Video Tutorials
To view a brief video tutorial on how to enroll/register into the RAPIDGate program, please select one of the videos below.
Individual/Employee Registration:
What is a Tenant Sponsor?
If I am a subcontractor, do I need to enroll under my own company name?
Can we enroll in the RAPIDGate-Enterprise Option later, if we only need access to one facility now?
How long will it take to enroll my company?
How does RAPIDGate handle data privacy, security, PII, and confidentiality?
Name: | |
Phone: | |
Email: | |
Company Name / Company Code: | |
Request: | Please send me a copy of your Data Privacy and Security policies for the RAPIDGate Program. |
Additional Notes/Information: |
How can I obtain a copy of the RAPIDGate Premier Program Subscriber Agreement?
- RAPIDGate Premier Program Subscriber Agreement for USCG Station Ketchikan, USCG Base Kodiak Users
- RAPIDGate Premier Program Subscriber Agreement (Spanish) for USCG Station Ketchikan, USCG Base Kodiak Users
- RAPIDGate Premier Program Subscriber Agreement (Eng/Spn) for New Jersey Water Supply Authority Users
How can I obtain a copy of the RAPIDGate Program Individual User Agreement?
How can I obtain a copy of the RAPIDGate: Company User Agreement (including Terms and Conditions)?
Registration, Renewal & PaymentBack to
Can payment be made at the Registration Station?
Can minors register in the RAPIDGate Program?
How long does it take to register at the self-service Registration Station?
Is registering at a registration station required to add additional facilities?
What methods of payment does the RAPIDGate Program accept?
Payment by US Mail | Fortior Solutions, LLC PO Box 35143 #41026 Seattle, WA 98124-5143 |
Payment by FedEx, UPS, or Courier | Fortior Solutions, LLC Lockbox Services-41026 18035 Sperry Dr. Tukwila, WA 98188-4750 |
Can multiple methods of payment be applied to a transaction?
How do I get a copy of a receipt?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)How can the payment method on file be updated?
How to register while maintaining CDC recommendations
- Maintain social distancing as recommended by the CDC
- Before and after registration: wash hands or use hand sanitizer
- Wear a face covering
- From time to time individuals with dry hands have encountered issues during the fingerprint capture process at the registration station. Please suggest to your registrants that they bring lotion or hand sanitizer with them to help moisten fingers.
ID Documents, Background Screen & WaiversBack to
Acceptable Identification Documents
WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?
Types of Acceptable Identity Documents needed when picking up your credential
During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to Government or installation requirements.
The identity source documents shall be bound to that participant and shall be neither expired nor canceled.
TYPES OF PRIMARY IDENTITY DOCUMENTS
One of the following forms of identification:- Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
- U.S. Passport or a U.S. Passport Card
- Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
- Foreign passport
- Employment Authorization Document that contains a photograph (Form I-766)
- U.S. Military ID card
- U.S. Military dependent’s ID card
- PIV Card
TYPES OF SECONDARY IDENTITY DOCUMENTS
This document may be from the list above, but cannot be of the same type as the primary identity source document. The secondary identity source document may also be one of the following:- Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
- U.S. Social Security Card issued by the Social Security Administration
- Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
- Voter’s registration card
- U.S. Coast Guard Merchant Mariner Card
- Certificate of U.S. Citizenship (Form N-560 or N-561)
- Certificate of Naturalization (Form N-550 or N-570)
- U.S. Citizen ID Card (Form I-197)
- Identification Card for Use of Resident Citizen in the United States (Form I-179)
- Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
- Temporary Resident Card (Form I-688)
- Employment Authorization Card (Form I-688A)
- Reentry Permit (Form I-327)
- Refugee Travel Document (Form I-571)
- Employment authorization document issued by Department of Homeland Security (DHS)
- Employment Authorization Document issued by DHS with photograph (Form I-688B)
- Driver’s license issued by a Canadian government entity
- Native American tribal document
- In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
- A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI
What happens when a failed background check occurs?
If a failed background screen occurs, can any fees be refunded?
What should I do if a failed background screen occurs?
What is the time frame to waiver or adjudicate?
What additional options are available if a participant cannot waiver?
Can a waiver or adjudication be submitted with the RAPIDGate-90 option?
What Is the fail criteria for vetting conducted under the RAPIDGate Program?
- Commercial Background Screenings
- Felony convictions within the last 10 years
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Individuals found to be listed on searched watch lists (OFAC, ICE, Interpol, etc.)
- Registered Sex Offenders
- Social Security Number not validated
- Government Database Checks
- Felony convictions, and lack of government crime classification (e.g. felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
- Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available.
- Persons released from prison or on probation within five years after a felony conviction
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
- Registered Sex Offenders
- Convictions within the last 10 years:
- All other felony convictions and lack of government crime classification (e.g., felony vs. misdemeanor) or disposition (e.g., conviction vs. dismissals)
- Misdemeanor conviction for Drug Possession with intent to Sell or Distribute
- Certain disqualifying events will not be eligible for a waiver by the Coast Guard:
-
- Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
- Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available
- Misdemeanor conviction for Drug Possession with intent to Sell or Distribute within the last 10 years
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
- Registered Sex Offenders
- Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
Credential Issuance, Activation & AccessBack to
How do I get a RAPIDGate credential?
What if I have issues using the fingerprint scanner at a RAPIDGate Registration Station?
- Try using alternate fingers
- Wash hands (we do not recommend hand sanitizer as this can damage the surface of the scanner)
- Try using lotion on fingertips (especially if hands are dry)
- Using oil from nose, forehead or hair may be a good alternative (yes this really does work)
- Rub fingertips together or on clothing for heat friction (especially if registrant’s hands are cold)
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342) More tips for successful registration can be found in our guide book.What if my employee does not have fingerprints?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)How long does it take to get a RAPIDGate credential?
Can I expedite the credentialing process?
Why do I have to renew if the credential hasn’t expired?
- RAPIDGate Standard access will be active for one year
- RAPIDGate 90 access will be good for 90 days.
- RAPIDGate Standard credentials are replaced every five years.
- RAPIDGate PIV-I credentials are replaced every three years.
What happens if a credential Is damaged / lost / stolen / found?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)The RAPIDGate credential is expiring, what needs to happen?
- A new credential will be ordered when the participant's annual service date is renewed and exceeds the expiration date of the RAPIDGate credential.
- A credential will be ordered at no cost.
Is re-registering required to get a replacement credential?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)The name on the credential does not match the name on the IDs
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342) Please note that the way the participant’s name appears on their credential is included in authorization email that is sent to the RAPIDGate Company Administrator before being processed. If a participant’s name does not appear correctly in the authorization email please let us know so that we can update this information. This prevents delays and additional fees.How do I protect my credential?
Does my RAPIDGate credential have escort privileges?
Is a temporary pass available while RAPIDGate is being processed?
Why is this credential deactivated?
RAPIDGate Administrative RolesBack to
Can I change my RAPIDGate Company Administrator (RCA) PIN?
Can I give my RAPIDGate Company Administrator (RCA) PIN to someone else and have them contact RAPIDGate on my behalf?
Do I need to provide my RAPIDGate Company Administrator (RCA) PIN via phone, chat, and/or e-mail whenever I want to authorize something?
How do I setup my RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?
How Do I Add or Transition My RAPIDGate Company Administrator (RCA) Responsibilities to Another Person?
If you, or the current RCA, are no longer the appropriate person to serve as the Primary RAPIDGate Company Administrator (RCA), or if there will be a new RCA, then the current RCA must contact RAPIDGate Customer Support prior to transitioning the role to a new person and provide the following information:
- Current RCA PIN
- New RCA’s: Name, Title, Phone, and Email
How many RAPIDGate Company Administrators (RCA) can there be on an account?
I am the new RAPIDGate Company Administrator (RCA). How do I update the account?
If there were two RAPIDGate Company Administrators and one is gone, we will reach out to the remaining RCA to verify you as a new authorized RAPIDGate Company Administrator (RCA) for your company.
If there are no remaining RCAs and you are now the sole point of contact, a RAPIDGate customer service representative will call out to the company phone number on file ask for the highest member of management in the former RCA’s department. Once you are confirmed as the new RCA, we will set up your RCA PIN and will send you an e-mail detailing the Roles and Responsibilities of a company administrator.
I am the RAPIDGate Company Administrator (RCA) for more than one company. Do I need an RCA PIN for each account, or can I use the same RCA PIN more than once?
I forgot my RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN), how can I retrieve it?
I have a general question regarding pricing/policies/installation SOP and do not want to make any changes to my account. Do I need to provide a RAPIDGate Company Administrator (RCA) PIN?
Is the RAPIDGate Company Administrator (RCA) PIN the same as an 8-digit alphanumeric Company Code?
I would rather use a password than a RAPIDGate Company Administrator (RCA) PIN. Can I choose something other than 8 numerical digits?
What happens if one of the RAPIDGate Company Administrators (RCA) on the account leaves the company?
What if I don’t want to provide my RAPIDGate Company Administrator (RCA) PIN in an email or chat?
What is a RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?
What is a RAPIDGate Company Administrator (RCA)?
What is the purpose of a RAPIDGate Company Administrator (RCA) PIN?
- The RCA PIN will allow us to verify that the individual contacting us is an authorized RAPIDGate Company Administrator and may make changes to the account.
- The RCA PIN serves as an additional layer of verification when using the Web Enrollment Form to add a new installation to an existing account as well as authorizing deactivations of credentials.
Where do I enter my RAPIDGate Company Administrator (RCA) PIN?
- On the web enrollment form, under the “Existing Customers” option.
- When calling RAPIDGate Customer Support (877.727.4342), you will provide the RCA PIN to the RAPIDGate automated system or representative who takes your call. Once you have provided your RCA PIN, you may make changes to your account.
- When using live chat or email to request a participant/credential deactivation.
How Can the RAPIDGate Program Help My Company?
The RAPIDGate program can save your company time and money:
- Shorter wait times to access the facility = lower costs and better customer service
- Consistency in access procedures
- Virtually eliminates trips to Pass and ID Offices or Visitor Center for your employees
- Access for up to a year
- RAPIDGate Enterprise option allows your employees to access multiple facilities using a single RAPIDGate Credential.
Why is this facility offering the RAPIDGate Program?
What is the RAPIDGate-Enterprise Option?
What are the costs associated with the RAPIDGate Program?
- RAPIDGate Program: 1 Year/1 installation = $199
- RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $249
- RAPIDGate Program: 1 Year/1 installation = $179
- RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $254
- RAPIDGate-90 Option: 90 Days/1 installation = $79
- Credential Management Fee: $40
What Is an Independent Contractor/Sole Proprietor (IC/SP)?
What are the costs associated with the RAPIDGate Program for Independent Contractor/Sole Proprietors (ICSP)?
- RAPIDGate Program: 1 Year/1 installation = $179
- RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $254
- RAPIDGate-90 Option: 90 Days/1 installation = $79
- Credential Management Fee: $40
Who should I contact for more information about the RAPIDGate Program?
- Fortior Solutions Customer Support Chat
- Email: info@RAPIDGate.com
- 877.RAPIDGate (1.877.727.4342)
Recovery and Destruction of RAPIDGate Credentials
- We suggest following your normal asset (i.e. company provided laptop/computer, phone, credential…) collection process for when someone leaves your company.
- Recover and Destroy Credentials – Credentials should be recovered and destroyed immediately. Credentials must be shredded to ensure credential cannot be utilized. In addition, please notify RAPIDGate with the reason(s) why your employee no longer requires access. We will effectively deactivate the credential. Please note that a credential cannot be reactivated once it has been deactivated.
- Monthly Review – Change can happen at any time. Therefore, to ensure that your company is in compliance with proper credential recovery and destruction, we recommend that you perform a monthly review of all active credentials and employee statuses. For your convenience, we send a list of all active employees monthly. In addition, you can request an active participant list at any time.
- Keep a Log – We recommend that you keep a current log of all your employees that have active credentials. When an employee leaves or changes jobs, you can then indicate in that log the date that you recovered and destroyed the employee’s credential. Please click here for a sample Log Template.
Can RAPIDGate provide assistance for registering large groups of employees?
Who should be allowed to register under a company account?
How do participants gain access to multiple facilities?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)What is the process to renew a participant’s RAPIDGate access?
What is the Process for My Company to Enroll in The RAPIDGate Program?
- Step One – Fill out the Online Form
- Step Two – Company Approval
- Step Three – Payment and Welcome Letter
How to Enroll/Register for The RAPIDGate Program – Video Tutorials
To view a brief video tutorial on how to enroll/register into the RAPIDGate program, please select one of the videos below.
Individual/Employee Registration:
What is a Tenant Sponsor?
If I am a subcontractor, do I need to enroll under my own company name?
Can we enroll in the RAPIDGate-Enterprise Option later, if we only need access to one facility now?
How long will it take to enroll my company?
How does RAPIDGate handle data privacy, security, PII, and confidentiality?
Name: | |
Phone: | |
Email: | |
Company Name / Company Code: | |
Request: | Please send me a copy of your Data Privacy and Security policies for the RAPIDGate Program. |
Additional Notes/Information: |
How can I obtain a copy of the RAPIDGate Premier Program Subscriber Agreement?
- RAPIDGate Premier Program Subscriber Agreement for USCG Station Ketchikan, USCG Base Kodiak Users
- RAPIDGate Premier Program Subscriber Agreement (Spanish) for USCG Station Ketchikan, USCG Base Kodiak Users
- RAPIDGate Premier Program Subscriber Agreement (Eng/Spn) for New Jersey Water Supply Authority Users
How can I obtain a copy of the RAPIDGate Program Individual User Agreement?
How can I obtain a copy of the RAPIDGate: Company User Agreement (including Terms and Conditions)?
Can payment be made at the Registration Station?
Can minors register in the RAPIDGate Program?
How long does it take to register at the self-service Registration Station?
Is registering at a registration station required to add additional facilities?
What methods of payment does the RAPIDGate Program accept?
Payment by US Mail | Fortior Solutions, LLC PO Box 35143 #41026 Seattle, WA 98124-5143 |
Payment by FedEx, UPS, or Courier | Fortior Solutions, LLC Lockbox Services-41026 18035 Sperry Dr. Tukwila, WA 98188-4750 |
Can multiple methods of payment be applied to a transaction?
How do I get a copy of a receipt?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)How can the payment method on file be updated?
How to register while maintaining CDC recommendations
- Maintain social distancing as recommended by the CDC
- Before and after registration: wash hands or use hand sanitizer
- Wear a face covering
- From time to time individuals with dry hands have encountered issues during the fingerprint capture process at the registration station. Please suggest to your registrants that they bring lotion or hand sanitizer with them to help moisten fingers.
Acceptable Identification Documents
WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?
Types of Acceptable Identity Documents needed when picking up your credential
During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to Government or installation requirements.
The identity source documents shall be bound to that participant and shall be neither expired nor canceled.
TYPES OF PRIMARY IDENTITY DOCUMENTS
One of the following forms of identification:- Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
- U.S. Passport or a U.S. Passport Card
- Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
- Foreign passport
- Employment Authorization Document that contains a photograph (Form I-766)
- U.S. Military ID card
- U.S. Military dependent’s ID card
- PIV Card
TYPES OF SECONDARY IDENTITY DOCUMENTS
This document may be from the list above, but cannot be of the same type as the primary identity source document. The secondary identity source document may also be one of the following:- Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
- U.S. Social Security Card issued by the Social Security Administration
- Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
- Voter’s registration card
- U.S. Coast Guard Merchant Mariner Card
- Certificate of U.S. Citizenship (Form N-560 or N-561)
- Certificate of Naturalization (Form N-550 or N-570)
- U.S. Citizen ID Card (Form I-197)
- Identification Card for Use of Resident Citizen in the United States (Form I-179)
- Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
- Temporary Resident Card (Form I-688)
- Employment Authorization Card (Form I-688A)
- Reentry Permit (Form I-327)
- Refugee Travel Document (Form I-571)
- Employment authorization document issued by Department of Homeland Security (DHS)
- Employment Authorization Document issued by DHS with photograph (Form I-688B)
- Driver’s license issued by a Canadian government entity
- Native American tribal document
- In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
- A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI
What happens when a failed background check occurs?
If a failed background screen occurs, can any fees be refunded?
What should I do if a failed background screen occurs?
What is the time frame to waiver or adjudicate?
What additional options are available if a participant cannot waiver?
Can a waiver or adjudication be submitted with the RAPIDGate-90 option?
What Is the fail criteria for vetting conducted under the RAPIDGate Program?
- Commercial Background Screenings
- Felony convictions within the last 10 years
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Individuals found to be listed on searched watch lists (OFAC, ICE, Interpol, etc.)
- Registered Sex Offenders
- Social Security Number not validated
- Government Database Checks
- Felony convictions, and lack of government crime classification (e.g. felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
- Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available.
- Persons released from prison or on probation within five years after a felony conviction
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
- Registered Sex Offenders
- Convictions within the last 10 years:
- All other felony convictions and lack of government crime classification (e.g., felony vs. misdemeanor) or disposition (e.g., conviction vs. dismissals)
- Misdemeanor conviction for Drug Possession with intent to Sell or Distribute
- Certain disqualifying events will not be eligible for a waiver by the Coast Guard:
-
- Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
- Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available
- Misdemeanor conviction for Drug Possession with intent to Sell or Distribute within the last 10 years
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
- Registered Sex Offenders
- Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
How do I get a RAPIDGate credential?
What if I have issues using the fingerprint scanner at a RAPIDGate Registration Station?
- Try using alternate fingers
- Wash hands (we do not recommend hand sanitizer as this can damage the surface of the scanner)
- Try using lotion on fingertips (especially if hands are dry)
- Using oil from nose, forehead or hair may be a good alternative (yes this really does work)
- Rub fingertips together or on clothing for heat friction (especially if registrant’s hands are cold)
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342) More tips for successful registration can be found in our guide book.What if my employee does not have fingerprints?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)How long does it take to get a RAPIDGate credential?
Can I expedite the credentialing process?
Why do I have to renew if the credential hasn’t expired?
- RAPIDGate Standard access will be active for one year
- RAPIDGate 90 access will be good for 90 days.
- RAPIDGate Standard credentials are replaced every five years.
- RAPIDGate PIV-I credentials are replaced every three years.
What happens if a credential Is damaged / lost / stolen / found?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)The RAPIDGate credential is expiring, what needs to happen?
- A new credential will be ordered when the participant's annual service date is renewed and exceeds the expiration date of the RAPIDGate credential.
- A credential will be ordered at no cost.
Is re-registering required to get a replacement credential?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)The name on the credential does not match the name on the IDs
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342) Please note that the way the participant’s name appears on their credential is included in authorization email that is sent to the RAPIDGate Company Administrator before being processed. If a participant’s name does not appear correctly in the authorization email please let us know so that we can update this information. This prevents delays and additional fees.How do I protect my credential?
Does my RAPIDGate credential have escort privileges?
Is a temporary pass available while RAPIDGate is being processed?
Why is this credential deactivated?
Can I change my RAPIDGate Company Administrator (RCA) PIN?
Can I give my RAPIDGate Company Administrator (RCA) PIN to someone else and have them contact RAPIDGate on my behalf?
Do I need to provide my RAPIDGate Company Administrator (RCA) PIN via phone, chat, and/or e-mail whenever I want to authorize something?
How do I setup my RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?
How Do I Add or Transition My RAPIDGate Company Administrator (RCA) Responsibilities to Another Person?
If you, or the current RCA, are no longer the appropriate person to serve as the Primary RAPIDGate Company Administrator (RCA), or if there will be a new RCA, then the current RCA must contact RAPIDGate Customer Support prior to transitioning the role to a new person and provide the following information:
- Current RCA PIN
- New RCA’s: Name, Title, Phone, and Email
How many RAPIDGate Company Administrators (RCA) can there be on an account?
I am the new RAPIDGate Company Administrator (RCA). How do I update the account?
If there were two RAPIDGate Company Administrators and one is gone, we will reach out to the remaining RCA to verify you as a new authorized RAPIDGate Company Administrator (RCA) for your company.
If there are no remaining RCAs and you are now the sole point of contact, a RAPIDGate customer service representative will call out to the company phone number on file ask for the highest member of management in the former RCA’s department. Once you are confirmed as the new RCA, we will set up your RCA PIN and will send you an e-mail detailing the Roles and Responsibilities of a company administrator.
I am the RAPIDGate Company Administrator (RCA) for more than one company. Do I need an RCA PIN for each account, or can I use the same RCA PIN more than once?
I forgot my RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN), how can I retrieve it?
I have a general question regarding pricing/policies/installation SOP and do not want to make any changes to my account. Do I need to provide a RAPIDGate Company Administrator (RCA) PIN?
Is the RAPIDGate Company Administrator (RCA) PIN the same as an 8-digit alphanumeric Company Code?
I would rather use a password than a RAPIDGate Company Administrator (RCA) PIN. Can I choose something other than 8 numerical digits?
What happens if one of the RAPIDGate Company Administrators (RCA) on the account leaves the company?
What if I don’t want to provide my RAPIDGate Company Administrator (RCA) PIN in an email or chat?
What is a RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?
What is a RAPIDGate Company Administrator (RCA)?
What is the purpose of a RAPIDGate Company Administrator (RCA) PIN?
- The RCA PIN will allow us to verify that the individual contacting us is an authorized RAPIDGate Company Administrator and may make changes to the account.
- The RCA PIN serves as an additional layer of verification when using the Web Enrollment Form to add a new installation to an existing account as well as authorizing deactivations of credentials.
Where do I enter my RAPIDGate Company Administrator (RCA) PIN?
- On the web enrollment form, under the “Existing Customers” option.
- When calling RAPIDGate Customer Support (877.727.4342), you will provide the RCA PIN to the RAPIDGate automated system or representative who takes your call. Once you have provided your RCA PIN, you may make changes to your account.
- When using live chat or email to request a participant/credential deactivation.