RAPIDGate Program, Benefits, Costs, Enrollment & Administrative RolesBack to
What is the RAPIDGate program?
The RAPIDGate program from Fortior Solutions, provides a credential for vendors, suppliers, service providers, and contractors that require access to participating installations. Participation is voluntary.
The RAPIDGate program performs background checks and authenticates participants' identities. Upon passing the background check, each participant receives a personalized RAPIDGate Credential. The participant presents the RAPIDGate Credential at installation perimeter gates to receive authorization to enter. Company enrollment and employee registration are renewable yearly.
What is a Tenant Sponsor?
What as the ACL and how does it relate to the RAPIDGate Program?
What is the Process for My Company to Enroll in The RAPIDGate Program?
- Step One – Fill out the Online Form
- Step Two – Company Approval
- Step Three – Payment and Welcome Letter
What is the (Cost) Price of the RAPIDGate Program?
- RAPIDGate Program: 1 year/1 installation = $199 per company; $179 per employee
- RAPIDGate-Enterprise Option: 1 year/unlimited installations = $249 per company; $254 per employee
- RAPIDGate-90 Option: 90 days/1 installation = $199 per company; $79 per employee
- Credential Management Fee: $40
- Applicable taxes and surcharges apply for Hawaii
Which Facilities are Available with the RAPIDGate-Enterprise Option?
What is the RAPIDGate-90 Option?
Will Fortior Solutions Conduct On-Site Registrations?
Who should I contact if I have additional questions about the RAPIDGate Program?
- Fortior Solutions Customer Support
- info@RAPIDGate.com
- 877.RAPIDGate (1.877.727.4342)
What hours can I get assistance from RAPIDGate support?
What should I do if companies have questions about the RAPIDGate Program and I am unable to answer?
What is a RAPIDGate Authorized Facility Contact (AFC)?
The AFC is the Approved Facility Contact and is the facilities Program Manager for the RAPIDGate® program. The AFC has the authorization to request information for investigative purposes, including information about participating companies, individual persons, as well as ingress information about specific companies and/or people. The AFC also will have the capability to approve or deny companies that would like to enroll in the program as well as, the ability to request activations or terminations of companies and/or employees.
Responsibilities:- Report equipment issues to Fortior Solutions LLC.
- Works with RAPIDGate to communicate to Vendor/Contractor community
- Distributes notifications on behalf of the facility
- Communicates program information to the companies
How can I obtain a copy of the RAPIDGate Program Individual User Agreement?
How can I obtain a copy of the RAPIDGate: Company User Agreement (including Terms and Conditions)?
Registration, Renewal & PaymentBack to
How do I register my company’s employees in the RAPIDGate Program?
Do you have a walk-through of the registration process?
Do I need to register at a Registration Station each time I require access to an additional facility?
How do I register my employees for access to multiple installations?
How do I enter my name at registration if I have more than one last name?
Can RAPIDGate provide assistance for registering large groups of employees?
How do I get a RAPIDGate credential?
Do I qualify for a RAPIDGate credential?
Can minors register in the RAPIDGate Program?
Can multiple methods of payment be applied to a transaction?
Can payment be made at the Registration Station?
How do I get a copy of a receipt?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)I legally changed my name, how do I get a new credential?
Is a temporary pass available while RAPIDGate is being processed?
Is an email address required to register for the RAPIDGate Program?
Is re-registering required to get a replacement credential?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)What if I have issues using the fingerprint scanner at a RAPIDGate Registration Station?
- Try using alternate fingers
- Wash hands (we do not recommend hand sanitizer as this can damage the surface of the scanner)
- Try using lotion on fingertips (especially if hands are dry)
- Using oil from nose, forehead or hair may be a good alternative (yes this really does work)
- Rub fingertips together or on clothing for heat friction (especially if registrant’s hands are cold)
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342) More tips for successful registration can be found in our guide book.What if I only need short-term access to the facility?
What information to I need in order to register for RAPIDGate Program?
- RAPIDGate Company Code. Ask your RAPIDGate Company Administrator (RCA)
- Current address
- Phone number
- Date of birth (You must be 18 years of age or older to participate)
- Social Security Number (If you do not have a valid SSN, we will not be able to process your registration)
What methods of payment does the RAPIDGate Program accept?
Payment by US Mail | Fortior Solutions, LLC PO Box 35143 #41026 Seattle, WA 98124-5143 |
Payment by FedEx, UPS, or Courier | Fortior Solutions, LLC Lockbox Services-41026 18035 Sperry Dr. Tukwila, WA 98188-4750 |
When do I need to renew my employee’s RAPIDGate access?
Where can I register for the RAPIDGate Program?
Where do I get my credential?
Who should be allowed to register under a company account?
Why am I being asked to renew my RAPIDGate access when my credential has not expired yet?
ID Documents, Background Screen & WaiversBack to
What is the fail criteria for vetting conducted under the RAPIDGate Program?
- Commercial Background Screenings
- Felony convictions within the last 10 years
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Individuals found to be listed on searched watch lists (OFAC, ICE, Interpol, etc.)
- Registered Sex Offenders
- Social Security Number not validated
- Government Database Checks
- Felony convictions, and lack of government crime classification (e.g. felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
- Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available.
- Persons released from prison or on probation within five years after a felony conviction
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
- Registered Sex Offenders
- Convictions within the last 10 years:
- All other felony convictions and lack of government crime classification (e.g., felony vs. misdemeanor) or disposition (e.g., conviction vs. dismissals)
- Misdemeanor conviction for Drug Possession with intent to Sell or Distribute
- Certain disqualifying events will not be eligible for a waiver by the Coast Guard:
-
- Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
- Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available
- Misdemeanor conviction for Drug Possession with intent to Sell or Distribute within the last 10 years
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
- Registered Sex Offenders
- Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
How Far Back Does a Background Check Go?
Acceptable Identification Documents
WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?
Types of Acceptable Identity Documents needed when picking up your credential
During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to Government or installation requirements.
The identity source documents shall be bound to that participant and shall be neither expired nor canceled.
TYPES OF PRIMARY IDENTITY DOCUMENTS
One of the following forms of identification:- Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
- U.S. Passport or a U.S. Passport Card
- Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
- Foreign passport
- Employment Authorization Document that contains a photograph (Form I-766)
- U.S. Military ID card
- U.S. Military dependent’s ID card
- PIV Card
TYPES OF SECONDARY IDENTITY DOCUMENTS
This document may be from the list above, but cannot be of the same type as the primary identity source document. The secondary identity source document may also be one of the following:- Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
- U.S. Social Security Card issued by the Social Security Administration
- Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
- Voter’s registration card
- U.S. Coast Guard Merchant Mariner Card
- Certificate of U.S. Citizenship (Form N-560 or N-561)
- Certificate of Naturalization (Form N-550 or N-570)
- U.S. Citizen ID Card (Form I-197)
- Identification Card for Use of Resident Citizen in the United States (Form I-179)
- Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
- Temporary Resident Card (Form I-688)
- Employment Authorization Card (Form I-688A)
- Reentry Permit (Form I-327)
- Refugee Travel Document (Form I-571)
- Employment authorization document issued by Department of Homeland Security (DHS)
- Employment Authorization Document issued by DHS with photograph (Form I-688B)
- Driver’s license issued by a Canadian government entity
- Native American tribal document
- In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
- A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI
Does a DUI disqualify me?
How long do I have to adjudicate?
If a failed background screen occurs, can any fees be refunded?
What additional options are available if a participant cannot waiver?
What causes an employee to fail a background screen?
What is the time frame to waiver or adjudicate?
What is the waiver process?
What should I do if a failed background screen occurs?
Why was my waiver denied?
Credential Issuance, Activation & AccessBack to
Acceptable Identification Documents
WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?
Types of Acceptable Identity Documents needed when picking up your credential
During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to Government or installation requirements.
The identity source documents shall be bound to that participant and shall be neither expired nor canceled.
TYPES OF PRIMARY IDENTITY DOCUMENTS
One of the following forms of identification:- Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
- U.S. Passport or a U.S. Passport Card
- Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
- Foreign passport
- Employment Authorization Document that contains a photograph (Form I-766)
- U.S. Military ID card
- U.S. Military dependent’s ID card
- PIV Card
TYPES OF SECONDARY IDENTITY DOCUMENTS
This document may be from the list above, but cannot be of the same type as the primary identity source document. The secondary identity source document may also be one of the following:- Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
- U.S. Social Security Card issued by the Social Security Administration
- Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
- Voter’s registration card
- U.S. Coast Guard Merchant Mariner Card
- Certificate of U.S. Citizenship (Form N-560 or N-561)
- Certificate of Naturalization (Form N-550 or N-570)
- U.S. Citizen ID Card (Form I-197)
- Identification Card for Use of Resident Citizen in the United States (Form I-179)
- Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
- Temporary Resident Card (Form I-688)
- Employment Authorization Card (Form I-688A)
- Reentry Permit (Form I-327)
- Refugee Travel Document (Form I-571)
- Employment authorization document issued by Department of Homeland Security (DHS)
- Employment Authorization Document issued by DHS with photograph (Form I-688B)
- Driver’s license issued by a Canadian government entity
- Native American tribal document
- In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
- A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI
What do I do with expired credentials?
How do I report an equipment issue?
- Information about the equipment issue
- Location of the issue
- Provide your name and phone number in case a technician needs to call back for more information.
Why is this credential deactivated?
What is the RAPIDGate program?
The RAPIDGate program from Fortior Solutions, provides a credential for vendors, suppliers, service providers, and contractors that require access to participating installations. Participation is voluntary.
The RAPIDGate program performs background checks and authenticates participants' identities. Upon passing the background check, each participant receives a personalized RAPIDGate Credential. The participant presents the RAPIDGate Credential at installation perimeter gates to receive authorization to enter. Company enrollment and employee registration are renewable yearly.
What is a Tenant Sponsor?
What as the ACL and how does it relate to the RAPIDGate Program?
What is the Process for My Company to Enroll in The RAPIDGate Program?
- Step One – Fill out the Online Form
- Step Two – Company Approval
- Step Three – Payment and Welcome Letter
What is the (Cost) Price of the RAPIDGate Program?
- RAPIDGate Program: 1 year/1 installation = $199 per company; $179 per employee
- RAPIDGate-Enterprise Option: 1 year/unlimited installations = $249 per company; $254 per employee
- RAPIDGate-90 Option: 90 days/1 installation = $199 per company; $79 per employee
- Credential Management Fee: $40
- Applicable taxes and surcharges apply for Hawaii
Which Facilities are Available with the RAPIDGate-Enterprise Option?
What is the RAPIDGate-90 Option?
Will Fortior Solutions Conduct On-Site Registrations?
Who should I contact if I have additional questions about the RAPIDGate Program?
- Fortior Solutions Customer Support
- info@RAPIDGate.com
- 877.RAPIDGate (1.877.727.4342)
What hours can I get assistance from RAPIDGate support?
What should I do if companies have questions about the RAPIDGate Program and I am unable to answer?
What is a RAPIDGate Authorized Facility Contact (AFC)?
The AFC is the Approved Facility Contact and is the facilities Program Manager for the RAPIDGate® program. The AFC has the authorization to request information for investigative purposes, including information about participating companies, individual persons, as well as ingress information about specific companies and/or people. The AFC also will have the capability to approve or deny companies that would like to enroll in the program as well as, the ability to request activations or terminations of companies and/or employees.
Responsibilities:- Report equipment issues to Fortior Solutions LLC.
- Works with RAPIDGate to communicate to Vendor/Contractor community
- Distributes notifications on behalf of the facility
- Communicates program information to the companies
How can I obtain a copy of the RAPIDGate Program Individual User Agreement?
How can I obtain a copy of the RAPIDGate: Company User Agreement (including Terms and Conditions)?
How do I register my company’s employees in the RAPIDGate Program?
Do you have a walk-through of the registration process?
Do I need to register at a Registration Station each time I require access to an additional facility?
How do I register my employees for access to multiple installations?
How do I enter my name at registration if I have more than one last name?
Can RAPIDGate provide assistance for registering large groups of employees?
How do I get a RAPIDGate credential?
Do I qualify for a RAPIDGate credential?
Can minors register in the RAPIDGate Program?
Can multiple methods of payment be applied to a transaction?
Can payment be made at the Registration Station?
How do I get a copy of a receipt?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)I legally changed my name, how do I get a new credential?
Is a temporary pass available while RAPIDGate is being processed?
Is an email address required to register for the RAPIDGate Program?
Is re-registering required to get a replacement credential?
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)What if I have issues using the fingerprint scanner at a RAPIDGate Registration Station?
- Try using alternate fingers
- Wash hands (we do not recommend hand sanitizer as this can damage the surface of the scanner)
- Try using lotion on fingertips (especially if hands are dry)
- Using oil from nose, forehead or hair may be a good alternative (yes this really does work)
- Rub fingertips together or on clothing for heat friction (especially if registrant’s hands are cold)
RAPIDGate Customer Support
info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342) More tips for successful registration can be found in our guide book.What if I only need short-term access to the facility?
What information to I need in order to register for RAPIDGate Program?
- RAPIDGate Company Code. Ask your RAPIDGate Company Administrator (RCA)
- Current address
- Phone number
- Date of birth (You must be 18 years of age or older to participate)
- Social Security Number (If you do not have a valid SSN, we will not be able to process your registration)
What methods of payment does the RAPIDGate Program accept?
Payment by US Mail | Fortior Solutions, LLC PO Box 35143 #41026 Seattle, WA 98124-5143 |
Payment by FedEx, UPS, or Courier | Fortior Solutions, LLC Lockbox Services-41026 18035 Sperry Dr. Tukwila, WA 98188-4750 |
When do I need to renew my employee’s RAPIDGate access?
Where can I register for the RAPIDGate Program?
Where do I get my credential?
Who should be allowed to register under a company account?
Why am I being asked to renew my RAPIDGate access when my credential has not expired yet?
What is the fail criteria for vetting conducted under the RAPIDGate Program?
- Commercial Background Screenings
- Felony convictions within the last 10 years
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Individuals found to be listed on searched watch lists (OFAC, ICE, Interpol, etc.)
- Registered Sex Offenders
- Social Security Number not validated
- Government Database Checks
- Felony convictions, and lack of government crime classification (e.g. felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
- Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available.
- Persons released from prison or on probation within five years after a felony conviction
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
- Registered Sex Offenders
- Convictions within the last 10 years:
- All other felony convictions and lack of government crime classification (e.g., felony vs. misdemeanor) or disposition (e.g., conviction vs. dismissals)
- Misdemeanor conviction for Drug Possession with intent to Sell or Distribute
- Certain disqualifying events will not be eligible for a waiver by the Coast Guard:
-
- Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
- Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available
- Misdemeanor conviction for Drug Possession with intent to Sell or Distribute within the last 10 years
- Wanted persons – Open criminal warrants (felony and misdemeanor)
- Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
- Registered Sex Offenders
- Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
How Far Back Does a Background Check Go?
Acceptable Identification Documents
WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?
Types of Acceptable Identity Documents needed when picking up your credential
During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to Government or installation requirements.
The identity source documents shall be bound to that participant and shall be neither expired nor canceled.
TYPES OF PRIMARY IDENTITY DOCUMENTS
One of the following forms of identification:- Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
- U.S. Passport or a U.S. Passport Card
- Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
- Foreign passport
- Employment Authorization Document that contains a photograph (Form I-766)
- U.S. Military ID card
- U.S. Military dependent’s ID card
- PIV Card
TYPES OF SECONDARY IDENTITY DOCUMENTS
This document may be from the list above, but cannot be of the same type as the primary identity source document. The secondary identity source document may also be one of the following:- Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
- U.S. Social Security Card issued by the Social Security Administration
- Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
- Voter’s registration card
- U.S. Coast Guard Merchant Mariner Card
- Certificate of U.S. Citizenship (Form N-560 or N-561)
- Certificate of Naturalization (Form N-550 or N-570)
- U.S. Citizen ID Card (Form I-197)
- Identification Card for Use of Resident Citizen in the United States (Form I-179)
- Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
- Temporary Resident Card (Form I-688)
- Employment Authorization Card (Form I-688A)
- Reentry Permit (Form I-327)
- Refugee Travel Document (Form I-571)
- Employment authorization document issued by Department of Homeland Security (DHS)
- Employment Authorization Document issued by DHS with photograph (Form I-688B)
- Driver’s license issued by a Canadian government entity
- Native American tribal document
- In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
- A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI
Does a DUI disqualify me?
How long do I have to adjudicate?
If a failed background screen occurs, can any fees be refunded?
What additional options are available if a participant cannot waiver?
What causes an employee to fail a background screen?
What is the time frame to waiver or adjudicate?
What is the waiver process?
What should I do if a failed background screen occurs?
Why was my waiver denied?
What do I do with expired credentials?
How do I report an equipment issue?
- Information about the equipment issue
- Location of the issue
- Provide your name and phone number in case a technician needs to call back for more information.