Frequently Asked Questions

The RAPIDGate program from Fortior Solutions, provides a credential for vendors, suppliers, service providers, and contractors that require access to participating installations. Participation is voluntary.

The RAPIDGate program performs background checks and authenticates participants' identities. Upon passing the background check, each participant receives a personalized RAPIDGate Credential. The participant presents the RAPIDGate Credential at installation perimeter gates to receive authorization to enter. Company enrollment and employee registration are renewable yearly.

• Step One – Fill out the Online Form

• Step Two – Company Approval

• Step Three – Payment and Welcome Letter

• RAPIDGate Program: 1 year/1 installation = $199 per company; $179 per employee
• RAPIDGate-Enterprise Option: 1 year/unlimited installations = $249 per company; $254 per employee
• RAPIDGate-90 Option: 90 days/1 installation = $199 per company; $79 per employee
• Credential Management Fee: $40
• Applicable taxes and surcharges apply for Hawaii

• Fortior Solutions Customer Support
• info@RAPIDGate.com
• 877.RAPIDGate (1.877.727.4342)

The AFC is the Approved Facility Contact and is the facilities Program Manager for the RAPIDGate^® program. The AFC has the authorization to request information for investigative purposes, including information about participating companies, individual persons, as well as ingress information about specific companies and/or people. The AFC also will have the capability to approve or deny companies that would like to enroll in the program as well as, the ability to request activations or terminations of companies and/or employees.

• Report equipment issues to Fortior Solutions LLC.
• Works with RAPIDGate to communicate to Vendor/Contractor community
• Distributes notifications on behalf of the facility
• Communicates program information to the companies

RAPIDGate Customer Support

RAPIDGate Customer Support

• Try using alternate fingers
• Wash hands (we do not recommend hand sanitizer as this can damage the surface of the scanner)
• Try using lotion on fingertips (especially if hands are dry)
  • Using oil from nose, forehead or hair may be a good alternative (yes this really does work)
• Rub fingertips together or on clothing for heat friction (especially if registrant’s hands are cold)

RAPIDGate Customer Support

• RAPIDGate Company Code. Ask your RAPIDGate Company Administrator (RCA)
• Current address
• Phone number
• Date of birth (You must be 18 years of age or older to participate)
• Social Security Number (If you do not have a valid SSN, we will not be able to process your registration)

1. Commercial Background Screenings

• Felony convictions within the last 10 years
• Wanted persons – Open criminal warrants (felony and misdemeanor)
• Individuals found to be listed on searched watch lists (OFAC, ICE, Interpol, etc.)
• Registered Sex Offenders
• Social Security Number not validated

2. Government Database Checks

• Felony convictions, and lack of government crime classification (e.g. felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
  • Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available.
• Persons released from prison or on probation within five years after a felony conviction
• Wanted persons – Open criminal warrants (felony and misdemeanor)
• Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
• Registered Sex Offenders
• Convictions within the last 10 years:
  • All other felony convictions and lack of government crime classification (e.g., felony vs. misdemeanor) or disposition (e.g., conviction vs. dismissals)
  • Misdemeanor conviction for Drug Possession with intent to Sell or Distribute

3. Certain disqualifying events will not be eligible for a waiver by the Coast Guard:

• • Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
    • Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available
    • Misdemeanor conviction for Drug Possession with intent to Sell or Distribute within the last 10 years
    • Wanted persons – Open criminal warrants (felony and misdemeanor)
    • Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
    • Registered Sex Offenders

WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?

Types of Acceptable Identity Documents needed when picking up your credential

During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to Government or installation requirements.

TYPES OF PRIMARY IDENTITY DOCUMENTS

1.  Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
2. U.S. Passport or a U.S. Passport Card
3. Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
4. Foreign passport
5. Employment Authorization Document that contains a photograph (Form I-766)
6. U.S. Military ID card
7. U.S. Military dependent’s ID card
8. PIV Card

TYPES OF SECONDARY IDENTITY DOCUMENTS

1. Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
2. U.S. Social Security Card issued by the Social Security Administration
3. Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
4. Voter’s registration card
5. U.S. Coast Guard Merchant Mariner Card
6. Certificate of U.S. Citizenship (Form N-560 or N-561)
7. Certificate of Naturalization (Form N-550 or N-570)
8. U.S. Citizen ID Card (Form I-197)
9. Identification Card for Use of Resident Citizen in the United States (Form I-179)
10. Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
11. Temporary Resident Card (Form I-688)
12. Employment Authorization Card (Form I-688A)
13. Reentry Permit (Form I-327)
14. Refugee Travel Document (Form I-571)
15. Employment authorization document issued by Department of Homeland Security (DHS)
16. Employment Authorization Document issued by DHS with photograph (Form I-688B)
17. Driver’s license issued by a Canadian government entity
18. Native American tribal document
19. In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
20. A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI

WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?

Types of Acceptable Identity Documents needed when picking up your credential

During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to Government or installation requirements.

TYPES OF PRIMARY IDENTITY DOCUMENTS

1.  Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
2. U.S. Passport or a U.S. Passport Card
3. Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
4. Foreign passport
5. Employment Authorization Document that contains a photograph (Form I-766)
6. U.S. Military ID card
7. U.S. Military dependent’s ID card
8. PIV Card

TYPES OF SECONDARY IDENTITY DOCUMENTS

1. Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
2. U.S. Social Security Card issued by the Social Security Administration
3. Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
4. Voter’s registration card
5. U.S. Coast Guard Merchant Mariner Card
6. Certificate of U.S. Citizenship (Form N-560 or N-561)
7. Certificate of Naturalization (Form N-550 or N-570)
8. U.S. Citizen ID Card (Form I-197)
9. Identification Card for Use of Resident Citizen in the United States (Form I-179)
10. Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
11. Temporary Resident Card (Form I-688)
12. Employment Authorization Card (Form I-688A)
13. Reentry Permit (Form I-327)
14. Refugee Travel Document (Form I-571)
15. Employment authorization document issued by Department of Homeland Security (DHS)
16. Employment Authorization Document issued by DHS with photograph (Form I-688B)
17. Driver’s license issued by a Canadian government entity
18. Native American tribal document
19. In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
20. A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI

• Information about the equipment issue
• Location of the issue
• Provide your name and phone number in case a technician needs to call back for more information.