Registration, Renewal & PaymentRegistration, Renewal & Payment

RAPIDGate Program, Benefits, Costs, Enrollment & Administrative RolesRAPIDGate Program, Benefits, Costs, Enrollment & Administrative RolesBack to

What is the RAPIDGate program?

The RAPIDGate program from Fortior Solutions, provides a credential for vendors, suppliers, service providers, and contractors that require access to participating installations. Participation is voluntary.

The RAPIDGate program performs background checks and authenticates participants' identities. Upon passing the background check, each participant receives a personalized RAPIDGate Credential. The participant presents the RAPIDGate Credential at installation perimeter gates to receive authorization to enter. Company enrollment and employee registration are renewable yearly.

What is a Tenant Sponsor?

A tenant sponsor will be your military or government contact at the facility that can confirm that you have legitimate business to conduct at the facility.

What as the ACL and how does it relate to the RAPIDGate Program?

The ACL (Approved Company List) is a list of companies pre-approved to participate in the RAPIDGate program. If your company is not on the ACL, Fortior Solutions will send an email request to the appropriate sponsoring authority requesting approval for the company to enroll in the program.

What is the Process for My Company to Enroll in The RAPIDGate Program?

  • Step One – Fill out the Online Form
For a list of what information you will need to provide on the Company Enrollment Form Click here to view the Pre-enrollment Check List. Submit Enrollment Form for One or Multiple Facilities, Click here to ENROLL
  • Step Two – Company Approval
In order to complete enrollment, your company needs approval from the facility. RAPIDGate will submit your company for approval. Approval process takes 1-3 Weeks
  • Step Three – Payment and Welcome Letter
Once your Company has been approved, RAPIDGate will process your company Enrollment fee and send you a welcome letter with your company code and instructions for your employees to register.

What is the (Cost) Price of the RAPIDGate Program?

Available through GSA GSA Contract No.: GS-35F-0436U RAPIDGate Facility Pricing: $437 https://www.gsaadvantage.gov/advantage/ws/catalog/product_detail?gsin=11000063342293 RAPID-RCx Facility Pricing: $18,136 per Access Control Point https://www.gsaadvantage.gov/advantage/ws/catalog/product_detail?gsin=11000063342292 Vendor Company Pricing:
  • RAPIDGate Program: 1 year/1 installation = $199 per company; $179 per employee
  • RAPIDGate-Enterprise Option: 1 year/unlimited installations = $249 per company; $254 per employee
  • RAPIDGate-90 Option: 90 days/1 installation = $199 per company; $79 per employee
  • Credential Management Fee: $40
  • Applicable taxes and surcharges apply for Hawaii

Which Facilities are Available with the RAPIDGate-Enterprise Option?

All facilities are part of the Enterprise Option. For a list of facilities we service, check out the map on our Employee Registration page. Check back frequently as the list of active facilities continues to grow.

What Is the RAPIDGate-90 Option?

The RAPIDGate-90 Option is available for participants who need short-term access to facilities. This option offers participants access up to 90 days to one facility once their company is enrolled. Note: The RAPIDGate Enterprise and Waiver options are not available for the RAPIDGate-90 option. They are only available with the standard RAPIDGate program.

Will Fortior Solutions Conduct On-Site Registrations?

Yes, to mitigate traffic flow through the Pass and ID offices, if your company has more than 50 participants, please contact us. If you would like an on-site registration, please contact RAPIDGate customer support at 1.877.727.4342 and we will provide more information.

Who should I contact if I have additional questions about the RAPIDGate Program?

What hours can I get assistance from RAPIDGate support?

Business and Holiday Hours: 6 a.m. to 3 p.m. Pacific, Monday through Friday   Holiday Closures: New Year's Day, Martin Luther King Day, President's Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day (November 23 and 24), Christmas Day. Click here to contact RAPIDGate Support

What should I do if companies have questions about the RAPIDGate Program and I am unable to answer?

Direct them to contact RAPIDGate Customer Support at info@rapidgate.com or 1.877.RAPIDGate (1.877.727.4342).

What is a RAPIDGate Authorized Facility Contact (AFC)?

The AFC is the Approved Facility Contact and is the facilities Program Manager for the RAPIDGate® program. The AFC has the authorization to request information for investigative purposes, including information about participating companies, individual persons, as well as ingress information about specific companies and/or people. The AFC also will have the capability to approve or deny companies that would like to enroll in the program as well as, the ability to request activations or terminations of companies and/or employees.

Responsibilities:
  • Report equipment issues to Fortior Solutions LLC.
  • Works with RAPIDGate to communicate to Vendor/Contractor community
  • Distributes notifications on behalf of the facility
  • Communicates program information to the companies

How can I obtain a copy of the RAPIDGate Program Individual User Agreement?

How can I obtain a copy of the RAPIDGate: Company User Agreement (including Terms and Conditions)?

To obtain a PDF copy of the agreement, click here for the Company User Agreement.

Registration, Renewal & PaymentRegistration, Renewal & PaymentBack to

How do I register my company’s employees in the RAPIDGate Program?

Do you have a walk-through of the registration process?

Yes. The RAPIDGate Program Credential Guidebook includes simple step by step instructions on how to register as well as screenshots of the screens on the registration station. Click here to download our guide book

Do I need to register at a Registration Station each time I require access to an additional facility?

No, you only need to register once whether for access to one location or multiple.

How do I register my employees for access to multiple installations?

Once your company is enrolled at the installation and the employee has a RAPIDGate Credential, if the employee requires access to additional installations, their RAPIDGate Company Administrators (RCA) must provide the names of employees for whom they would like to authorize additional installation access. The RCA must also identify which payment method to use in order to process the additional access fee. If an employee already has access to two or more installations, their access will be added at no additional cost.  Click here to find out more information on cost for a RAPIDGate Enterprise Credential.

How do I enter my name at registration if I have more than one last name?

You will need to enter your name in the "Last Name" field as it appears on the two forms of identification that will be used to pick up your credential. Please be aware that any name that is placed in the "Mother's Maiden Name" section will not appear on your credential. Before completing the registration process at the Universal Registration Station, please review your name. After the portion where your name is entered, an “Alert” screen will populate and display your name as it will appear on your credential.

Can RAPIDGate provide assistance for registering large groups of employees?

Yes, If your company has more than 50 participants who need to be registered at one time, please contact RAPIDGate Customer Support at info@rapidgate.com and we will provide more information.

How do I get a RAPIDGate credential?

You will need a company code in order to start the registration process. If you do not have a company code contact your RAPIDGate Company Administrator. Once you have a company code locate a Registration Station and follow the directions located here. Here are some additional resources to help you: How to Register for the RAPIDGate Program Tutorials: View a brief video tutorial on how to register for the RAPIDGate program. Click here to download a PDF with registration tips.

Do I qualify for a RAPIDGate credential?

In order to qualify for a RAPIDGate Credential, you must pass our RAPIDGate program screening process. To find out more about our screening process, check out our booklet on Background Screen Criteria. Current Common Access Card (CAC) holders and government employees do not need a RAPIDGate Credential.

Can minors register in the RAPIDGate Program?

No, you must be 18 years of age or older to participate in the RAPIDGate program. Refer to the facility's own policy and procedures to access the base.

Can multiple methods of payment be applied to a transaction?

Yes. The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.

Can payment be made at the Registration Station?

No. During registration the employee has the option of providing credit card information. The method of payment will be on file but will not be billed until the RAPIDGate Company Administrator (RCA) authorizes us to do so.

How do I get a copy of a receipt?

Please contact RAPIDGate Customer Support for assistance.

RAPIDGate Customer Support

info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)

I legally changed my name, how do I get a new credential?

Please contact RAPIDGate Customer Service. We will assist you in updating your name and ensure that you will be able to pick up your RAPIDGate credential.</p. As part of this process we will need to reach out to your RAPIDGate Company Administrator to get authorization to order a new credential.

Is a temporary pass available while RAPIDGate is being processed?

You will need to contact the facility you access to get information about available pass options. NOTE: Some facilities may run additional background screens and will not issue a temporary pass until the facility background screen is cleared and a receipt is provided.

Is an email address required to register for the RAPIDGate Program?

No, a valid email address is not required to participate in the RAPIDGate program. However, if they do not provide their email address, all program notifications will go to the RAPIDGate Company Administrator (RCA) to forward for action when necessary. (This includes the notification from us to schedule an appointment for credential issuance.)

Is re-registering required to get a replacement credential?

No. Contact RAPIDGate Customer Support to initiate the process.

RAPIDGate Customer Support

info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)

What if I have issues using the fingerprint scanner at a RAPIDGate Registration Station?

In the event of a scanning issue, please attempt the following troubleshooting methods:
  • Try using alternate fingers
  • Wash hands (we do not recommend hand sanitizer as this can damage the surface of the scanner)
  • Try using lotion on fingertips (especially if hands are dry)
    • Using oil from nose, forehead or hair may be a good alternative (yes this really does work)
  • Rub fingertips together or on clothing for heat friction (especially if registrant’s hands are cold)
If the registrant is still unable to successfully scan their fingerprints, please call RAPIDGate Customer Support. We will respond within 48 business hours to schedule an appointment for a RAPIDGate technician to come on-site and assist with the registration process at the facility. If the RAPIDGate Registration Station is down or not functioning, please contact RAPIDGate Customer Support.

RAPIDGate Customer Support

info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342) More tips for successful registration can be found in our guide book.

What if I only need short-term access to the facility?

An alternative to the one-year subscription is the RAPIDGate-90 Option.  It allows a participant 90-day access to a single facility. Please note: the RAPIDGate Enterprise and Waiver options are only available with the standard RAPIDGate program.

What information to I need in order to register for RAPIDGate Program?

The RAPIDGate program requires the following information for registration, identity proofing, and a background check:
  • RAPIDGate Company Code. Ask your RAPIDGate Company Administrator (RCA)
  • Current address
  • Phone number
  • Date of birth (You must be 18 years of age or older to participate)
  • Social Security Number (If you do not have a valid SSN, we will not be able to process your registration)

What methods of payment does the RAPIDGate Program accept?

The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH. Checks can be sent to the following address: For:Mail To:
Payment by US Mail Fortior Solutions, LLC PO Box 35143 #41026 Seattle, WA 98124-5143
Payment by FedEx, UPS, or Courier Fortior Solutions, LLC Lockbox Services-41026 18035 Sperry Dr. Tukwila, WA 98188-4750

When do I need to renew my employee’s RAPIDGate access?

Program renewal can take place as early as 60 days before an employee's expiration date.

Where can I register for the RAPIDGate Program?

Our registration stations allows you to register at any facility participating in the RAPIDGate program. During registration, you will be able to select access to any facility where your company has been approved and is actively enrolled. The facility selected will be the location of credential issuance. Registration Station Locations

Where do I get my credential?

Your RAPIDGate Credential will be shipped to your primary facility location. The RAPIDGate program will notify you and/or your RAPIDGate Company Administrator (RCA) through email once your credential is ready for pick up.

Who should be allowed to register under a company account?

Only authorized employees.  Subcontractors, Independent Contractors, etc., need to enroll under their own account.

Why am I being asked to renew my RAPIDGate access when my credential has not expired yet?

Your RAPIDGate access privileges are an annual subscription basis and will need to be renewed for continued service. The expiration date on the physical credential determines when a new credential will need to be issued.

ID Documents, Background Screen & WaiversID Documents, Background Screen & WaiversBack to

What Is the fail criteria for vetting conducted under the RAPIDGate Program?

  1. Commercial Background Screenings
The program’s commercial background screenings are conducted on all program applicants and participants. The commercial background screenings will produce a “fail” result for findings or convictions reported as far back as records are available:
  • Felony convictions within the last 10 years
  • Wanted persons – Open criminal warrants (felony and misdemeanor)
  • Individuals found to be listed on searched watch lists (OFAC, ICE, Interpol, etc.)
  • Registered Sex Offenders
  • Social Security Number not validated
  1. Government Database Checks
In addition to the commercial background screenings, the Program also processes government database checks, currently consisting of queries of the National Crime Information Center (“NCIC”) and Interstate Identification Index (“III”), on Program applicants and participants for participating and Coast Guard installations. The Government database checks will produce a “fail” result for these findings:
  • Felony convictions, and lack of government crime classification (e.g. felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
    • Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available.
  • Persons released from prison or on probation within five years after a felony conviction
  • Wanted persons – Open criminal warrants (felony and misdemeanor)
  • Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
  • Registered Sex Offenders
  • Convictions within the last 10 years:
    • All other felony convictions and lack of government crime classification (e.g., felony vs. misdemeanor) or disposition (e.g., conviction vs. dismissals)
    • Misdemeanor conviction for Drug Possession with intent to Sell or Distribute
  1. Certain disqualifying events will not be eligible for a waiver by the Coast Guard:
    • Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
      • Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available
      • Misdemeanor conviction for Drug Possession with intent to Sell or Distribute within the last 10 years
      • Wanted persons – Open criminal warrants (felony and misdemeanor)
      • Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
      • Registered Sex Offenders
If you have any questions, please contact RAPIDGate Customer Support at 1.877.727.4342 or info@rapidgate.com.

How Far Back Does a Background Check Go?

Background screens go as far back as findings or conviction records are available, however, the time-frame that would cause a fail depends on the disqualifying event. For a complete list, please see the fail criteria or check out our booklet on Background Screen Criteria.

Acceptable Identification Documents

WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?

Types of Acceptable Identity Documents needed when picking up your credential

During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to Government or installation requirements.

The identity source documents shall be bound to that participant and shall be neither expired nor canceled.

TYPES OF PRIMARY IDENTITY DOCUMENTS

One of the following forms of identification:
  1.  Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
  2. U.S. Passport or a U.S. Passport Card
  3. Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
  4. Foreign passport
  5. Employment Authorization Document that contains a photograph (Form I-766)
  6. U.S. Military ID card
  7. U.S. Military dependent’s ID card
  8. PIV Card

TYPES OF SECONDARY IDENTITY DOCUMENTS

This document may be from the list above, but cannot be of the same type as the primary identity source document. The secondary identity source document may also be one of the following:
  1. Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
  2. U.S. Social Security Card issued by the Social Security Administration
  3. Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
  4. Voter’s registration card
  5. U.S. Coast Guard Merchant Mariner Card
  6. Certificate of U.S. Citizenship (Form N-560 or N-561)
  7. Certificate of Naturalization (Form N-550 or N-570)
  8. U.S. Citizen ID Card (Form I-197)
  9. Identification Card for Use of Resident Citizen in the United States (Form I-179)
  10. Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
  11. Temporary Resident Card (Form I-688)
  12. Employment Authorization Card (Form I-688A)
  13. Reentry Permit (Form I-327)
  14. Refugee Travel Document (Form I-571)
  15. Employment authorization document issued by Department of Homeland Security (DHS)
  16. Employment Authorization Document issued by DHS with photograph (Form I-688B)
  17. Driver’s license issued by a Canadian government entity
  18. Native American tribal document
  19. In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
  20. A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI
Some states and territories may provide an official identification document to an individual regardless of that individual’s immigration status. As mandated by some of our government customers, identification documents issued regardless of a person’s immigration status may not be used to prove a person’s identity for RAPIDGate® program purposes

Does a DUI disqualify me?

DUIs usually are misdemeanors, and misdemeanors do not disqualify you from the RAPIDGate Program. However, if the DUI conviction was a felony, please see RAPIDGate Program Participant Vetting Criteria for more information.

How long do I have to adjudicate?

Adjudications for Commercial Background Screens must be initiated within 30 days of the date of notification. Adjudications for the government data base check must be initiated within 60 days of the fail notification date.

If a failed background screen occurs, can any fees be refunded?

No, the RAPIDGate program does not offer refunds.

What additional options are available if a participant cannot waiver?

The participant may still be eligible to adjudicate. Click here to review our Waiver and Adjudication process. If the participant is not eligible for adjudication they will need to follow the facility’s standard operating procedures for access.

What causes an employee to fail a background screen?

What is the time frame to waiver or adjudicate?

What Is the waiver process?

The waiver process is outlined here.

What should I do if a failed background screen occurs?

Why was my waiver denied?

RAPIDGate does not have access to the facility’s reasons for denial. Please follow up with the facility for any additional details regarding the decision of the waiver.

Credential Issuance, Activation & AccessCredential Issuance, Activation & AccessBack to

Acceptable Identification Documents

WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?

Types of Acceptable Identity Documents needed when picking up your credential

During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to Government or installation requirements.

The identity source documents shall be bound to that participant and shall be neither expired nor canceled.

TYPES OF PRIMARY IDENTITY DOCUMENTS

One of the following forms of identification:
  1.  Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
  2. U.S. Passport or a U.S. Passport Card
  3. Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
  4. Foreign passport
  5. Employment Authorization Document that contains a photograph (Form I-766)
  6. U.S. Military ID card
  7. U.S. Military dependent’s ID card
  8. PIV Card

TYPES OF SECONDARY IDENTITY DOCUMENTS

This document may be from the list above, but cannot be of the same type as the primary identity source document. The secondary identity source document may also be one of the following:
  1. Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
  2. U.S. Social Security Card issued by the Social Security Administration
  3. Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
  4. Voter’s registration card
  5. U.S. Coast Guard Merchant Mariner Card
  6. Certificate of U.S. Citizenship (Form N-560 or N-561)
  7. Certificate of Naturalization (Form N-550 or N-570)
  8. U.S. Citizen ID Card (Form I-197)
  9. Identification Card for Use of Resident Citizen in the United States (Form I-179)
  10. Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
  11. Temporary Resident Card (Form I-688)
  12. Employment Authorization Card (Form I-688A)
  13. Reentry Permit (Form I-327)
  14. Refugee Travel Document (Form I-571)
  15. Employment authorization document issued by Department of Homeland Security (DHS)
  16. Employment Authorization Document issued by DHS with photograph (Form I-688B)
  17. Driver’s license issued by a Canadian government entity
  18. Native American tribal document
  19. In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
  20. A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI
Some states and territories may provide an official identification document to an individual regardless of that individual’s immigration status. As mandated by some of our government customers, identification documents issued regardless of a person’s immigration status may not be used to prove a person’s identity for RAPIDGate® program purposes

What do I do with expired credentials?

Expired credentials should be destroyed and notification sent to RAPIDGate Program support via email to programsupport@fortiorsolutions.com.

How do I report an equipment issue?

Maintenance issues can be reported by contacting Program Support by phone at 1.800.419.1201 or via email at programsupport@fortiorsolutions.com. Upon calling please be prepared to provide the following information:
  • Information about the equipment issue
  • Location of the issue
  • Provide your name and phone number in case a technician needs to call back for more information.

Why is this credential deactivated?

If RAPIDGate is notified that a participant is no longer with the company, or no longer requires access through RAPIDGate, their credential will be deactivated immediately upon notification. Otherwise, if your participant is without authorized service for more than 90 days, their RAPIDGate credential will be deactivated. Once a credential has been deactivated, it cannot be reactivated. A new credential may be ordered for a fee of $40.00 ($41.60 in Guam, $41.88 in Hawaii)

What is the RAPIDGate program?

The RAPIDGate program from Fortior Solutions, provides a credential for vendors, suppliers, service providers, and contractors that require access to participating installations. Participation is voluntary.

The RAPIDGate program performs background checks and authenticates participants' identities. Upon passing the background check, each participant receives a personalized RAPIDGate Credential. The participant presents the RAPIDGate Credential at installation perimeter gates to receive authorization to enter. Company enrollment and employee registration are renewable yearly.

What is a Tenant Sponsor?

A tenant sponsor will be your military or government contact at the facility that can confirm that you have legitimate business to conduct at the facility.

What as the ACL and how does it relate to the RAPIDGate Program?

The ACL (Approved Company List) is a list of companies pre-approved to participate in the RAPIDGate program. If your company is not on the ACL, Fortior Solutions will send an email request to the appropriate sponsoring authority requesting approval for the company to enroll in the program.

What is the Process for My Company to Enroll in The RAPIDGate Program?

  • Step One – Fill out the Online Form
For a list of what information you will need to provide on the Company Enrollment Form Click here to view the Pre-enrollment Check List. Submit Enrollment Form for One or Multiple Facilities, Click here to ENROLL
  • Step Two – Company Approval
In order to complete enrollment, your company needs approval from the facility. RAPIDGate will submit your company for approval. Approval process takes 1-3 Weeks
  • Step Three – Payment and Welcome Letter
Once your Company has been approved, RAPIDGate will process your company Enrollment fee and send you a welcome letter with your company code and instructions for your employees to register.

What is the (Cost) Price of the RAPIDGate Program?

Available through GSA GSA Contract No.: GS-35F-0436U RAPIDGate Facility Pricing: $437 https://www.gsaadvantage.gov/advantage/ws/catalog/product_detail?gsin=11000063342293 RAPID-RCx Facility Pricing: $18,136 per Access Control Point https://www.gsaadvantage.gov/advantage/ws/catalog/product_detail?gsin=11000063342292 Vendor Company Pricing:
  • RAPIDGate Program: 1 year/1 installation = $199 per company; $179 per employee
  • RAPIDGate-Enterprise Option: 1 year/unlimited installations = $249 per company; $254 per employee
  • RAPIDGate-90 Option: 90 days/1 installation = $199 per company; $79 per employee
  • Credential Management Fee: $40
  • Applicable taxes and surcharges apply for Hawaii

Which Facilities are Available with the RAPIDGate-Enterprise Option?

All facilities are part of the Enterprise Option. For a list of facilities we service, check out the map on our Employee Registration page. Check back frequently as the list of active facilities continues to grow.

What Is the RAPIDGate-90 Option?

The RAPIDGate-90 Option is available for participants who need short-term access to facilities. This option offers participants access up to 90 days to one facility once their company is enrolled. Note: The RAPIDGate Enterprise and Waiver options are not available for the RAPIDGate-90 option. They are only available with the standard RAPIDGate program.

Will Fortior Solutions Conduct On-Site Registrations?

Yes, to mitigate traffic flow through the Pass and ID offices, if your company has more than 50 participants, please contact us. If you would like an on-site registration, please contact RAPIDGate customer support at 1.877.727.4342 and we will provide more information.

Who should I contact if I have additional questions about the RAPIDGate Program?

What hours can I get assistance from RAPIDGate support?

Business and Holiday Hours: 6 a.m. to 3 p.m. Pacific, Monday through Friday   Holiday Closures: New Year's Day, Martin Luther King Day, President's Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day (November 23 and 24), Christmas Day. Click here to contact RAPIDGate Support

What should I do if companies have questions about the RAPIDGate Program and I am unable to answer?

Direct them to contact RAPIDGate Customer Support at info@rapidgate.com or 1.877.RAPIDGate (1.877.727.4342).

What is a RAPIDGate Authorized Facility Contact (AFC)?

The AFC is the Approved Facility Contact and is the facilities Program Manager for the RAPIDGate® program. The AFC has the authorization to request information for investigative purposes, including information about participating companies, individual persons, as well as ingress information about specific companies and/or people. The AFC also will have the capability to approve or deny companies that would like to enroll in the program as well as, the ability to request activations or terminations of companies and/or employees.

Responsibilities:
  • Report equipment issues to Fortior Solutions LLC.
  • Works with RAPIDGate to communicate to Vendor/Contractor community
  • Distributes notifications on behalf of the facility
  • Communicates program information to the companies

How can I obtain a copy of the RAPIDGate Program Individual User Agreement?

How can I obtain a copy of the RAPIDGate: Company User Agreement (including Terms and Conditions)?

To obtain a PDF copy of the agreement, click here for the Company User Agreement.

How do I register my company’s employees in the RAPIDGate Program?

Do you have a walk-through of the registration process?

Yes. The RAPIDGate Program Credential Guidebook includes simple step by step instructions on how to register as well as screenshots of the screens on the registration station. Click here to download our guide book

Do I need to register at a Registration Station each time I require access to an additional facility?

No, you only need to register once whether for access to one location or multiple.

How do I register my employees for access to multiple installations?

Once your company is enrolled at the installation and the employee has a RAPIDGate Credential, if the employee requires access to additional installations, their RAPIDGate Company Administrators (RCA) must provide the names of employees for whom they would like to authorize additional installation access. The RCA must also identify which payment method to use in order to process the additional access fee. If an employee already has access to two or more installations, their access will be added at no additional cost.  Click here to find out more information on cost for a RAPIDGate Enterprise Credential.

How do I enter my name at registration if I have more than one last name?

You will need to enter your name in the "Last Name" field as it appears on the two forms of identification that will be used to pick up your credential. Please be aware that any name that is placed in the "Mother's Maiden Name" section will not appear on your credential. Before completing the registration process at the Universal Registration Station, please review your name. After the portion where your name is entered, an “Alert” screen will populate and display your name as it will appear on your credential.

Can RAPIDGate provide assistance for registering large groups of employees?

Yes, If your company has more than 50 participants who need to be registered at one time, please contact RAPIDGate Customer Support at info@rapidgate.com and we will provide more information.

How do I get a RAPIDGate credential?

You will need a company code in order to start the registration process. If you do not have a company code contact your RAPIDGate Company Administrator. Once you have a company code locate a Registration Station and follow the directions located here. Here are some additional resources to help you: How to Register for the RAPIDGate Program Tutorials: View a brief video tutorial on how to register for the RAPIDGate program. Click here to download a PDF with registration tips.

Do I qualify for a RAPIDGate credential?

In order to qualify for a RAPIDGate Credential, you must pass our RAPIDGate program screening process. To find out more about our screening process, check out our booklet on Background Screen Criteria. Current Common Access Card (CAC) holders and government employees do not need a RAPIDGate Credential.

Can minors register in the RAPIDGate Program?

No, you must be 18 years of age or older to participate in the RAPIDGate program. Refer to the facility's own policy and procedures to access the base.

Can multiple methods of payment be applied to a transaction?

Yes. The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.

Can payment be made at the Registration Station?

No. During registration the employee has the option of providing credit card information. The method of payment will be on file but will not be billed until the RAPIDGate Company Administrator (RCA) authorizes us to do so.

How do I get a copy of a receipt?

Please contact RAPIDGate Customer Support for assistance.

RAPIDGate Customer Support

info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)

I legally changed my name, how do I get a new credential?

Please contact RAPIDGate Customer Service. We will assist you in updating your name and ensure that you will be able to pick up your RAPIDGate credential.</p. As part of this process we will need to reach out to your RAPIDGate Company Administrator to get authorization to order a new credential.

Is a temporary pass available while RAPIDGate is being processed?

You will need to contact the facility you access to get information about available pass options. NOTE: Some facilities may run additional background screens and will not issue a temporary pass until the facility background screen is cleared and a receipt is provided.

Is an email address required to register for the RAPIDGate Program?

No, a valid email address is not required to participate in the RAPIDGate program. However, if they do not provide their email address, all program notifications will go to the RAPIDGate Company Administrator (RCA) to forward for action when necessary. (This includes the notification from us to schedule an appointment for credential issuance.)

Is re-registering required to get a replacement credential?

No. Contact RAPIDGate Customer Support to initiate the process.

RAPIDGate Customer Support

info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342)

What if I have issues using the fingerprint scanner at a RAPIDGate Registration Station?

In the event of a scanning issue, please attempt the following troubleshooting methods:
  • Try using alternate fingers
  • Wash hands (we do not recommend hand sanitizer as this can damage the surface of the scanner)
  • Try using lotion on fingertips (especially if hands are dry)
    • Using oil from nose, forehead or hair may be a good alternative (yes this really does work)
  • Rub fingertips together or on clothing for heat friction (especially if registrant’s hands are cold)
If the registrant is still unable to successfully scan their fingerprints, please call RAPIDGate Customer Support. We will respond within 48 business hours to schedule an appointment for a RAPIDGate technician to come on-site and assist with the registration process at the facility. If the RAPIDGate Registration Station is down or not functioning, please contact RAPIDGate Customer Support.

RAPIDGate Customer Support

info@rapidgate.com 1.877.RAPIDGate (1.877.727.4342) More tips for successful registration can be found in our guide book.

What if I only need short-term access to the facility?

An alternative to the one-year subscription is the RAPIDGate-90 Option.  It allows a participant 90-day access to a single facility. Please note: the RAPIDGate Enterprise and Waiver options are only available with the standard RAPIDGate program.

What information to I need in order to register for RAPIDGate Program?

The RAPIDGate program requires the following information for registration, identity proofing, and a background check:
  • RAPIDGate Company Code. Ask your RAPIDGate Company Administrator (RCA)
  • Current address
  • Phone number
  • Date of birth (You must be 18 years of age or older to participate)
  • Social Security Number (If you do not have a valid SSN, we will not be able to process your registration)

What methods of payment does the RAPIDGate Program accept?

The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH. Checks can be sent to the following address: For:Mail To:
Payment by US Mail Fortior Solutions, LLC PO Box 35143 #41026 Seattle, WA 98124-5143
Payment by FedEx, UPS, or Courier Fortior Solutions, LLC Lockbox Services-41026 18035 Sperry Dr. Tukwila, WA 98188-4750

When do I need to renew my employee’s RAPIDGate access?

Program renewal can take place as early as 60 days before an employee's expiration date.

Where can I register for the RAPIDGate Program?

Our registration stations allows you to register at any facility participating in the RAPIDGate program. During registration, you will be able to select access to any facility where your company has been approved and is actively enrolled. The facility selected will be the location of credential issuance. Registration Station Locations

Where do I get my credential?

Your RAPIDGate Credential will be shipped to your primary facility location. The RAPIDGate program will notify you and/or your RAPIDGate Company Administrator (RCA) through email once your credential is ready for pick up.

Who should be allowed to register under a company account?

Only authorized employees.  Subcontractors, Independent Contractors, etc., need to enroll under their own account.

Why am I being asked to renew my RAPIDGate access when my credential has not expired yet?

Your RAPIDGate access privileges are an annual subscription basis and will need to be renewed for continued service. The expiration date on the physical credential determines when a new credential will need to be issued.

What Is the fail criteria for vetting conducted under the RAPIDGate Program?

  1. Commercial Background Screenings
The program’s commercial background screenings are conducted on all program applicants and participants. The commercial background screenings will produce a “fail” result for findings or convictions reported as far back as records are available:
  • Felony convictions within the last 10 years
  • Wanted persons – Open criminal warrants (felony and misdemeanor)
  • Individuals found to be listed on searched watch lists (OFAC, ICE, Interpol, etc.)
  • Registered Sex Offenders
  • Social Security Number not validated
  1. Government Database Checks
In addition to the commercial background screenings, the Program also processes government database checks, currently consisting of queries of the National Crime Information Center (“NCIC”) and Interstate Identification Index (“III”), on Program applicants and participants for participating and Coast Guard installations. The Government database checks will produce a “fail” result for these findings:
  • Felony convictions, and lack of government crime classification (e.g. felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
    • Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available.
  • Persons released from prison or on probation within five years after a felony conviction
  • Wanted persons – Open criminal warrants (felony and misdemeanor)
  • Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
  • Registered Sex Offenders
  • Convictions within the last 10 years:
    • All other felony convictions and lack of government crime classification (e.g., felony vs. misdemeanor) or disposition (e.g., conviction vs. dismissals)
    • Misdemeanor conviction for Drug Possession with intent to Sell or Distribute
  1. Certain disqualifying events will not be eligible for a waiver by the Coast Guard:
    • Felony convictions, and lack of government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
      • Armed Robbery, Child Pornography, Child Molestation, Drug Possession with intent to Sell or Distribute, Human Trafficking, Espionage, Explosives, Firearms, Murder, Rape, Sabotage, Sedition, Sexual Assault, Treason, and Terrorism. As far back as records are available
      • Misdemeanor conviction for Drug Possession with intent to Sell or Distribute within the last 10 years
      • Wanted persons – Open criminal warrants (felony and misdemeanor)
      • Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
      • Registered Sex Offenders
If you have any questions, please contact RAPIDGate Customer Support at 1.877.727.4342 or info@rapidgate.com.

How Far Back Does a Background Check Go?

Background screens go as far back as findings or conviction records are available, however, the time-frame that would cause a fail depends on the disqualifying event. For a complete list, please see the fail criteria or check out our booklet on Background Screen Criteria.

Acceptable Identification Documents

WHAT IDENTITY DOCUMENTS ARE NEEDED TO PICK UP CREDENTIALS?

Types of Acceptable Identity Documents needed when picking up your credential

During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to Government or installation requirements.

The identity source documents shall be bound to that participant and shall be neither expired nor canceled.

TYPES OF PRIMARY IDENTITY DOCUMENTS

One of the following forms of identification:
  1.  Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
  2. U.S. Passport or a U.S. Passport Card
  3. Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
  4. Foreign passport
  5. Employment Authorization Document that contains a photograph (Form I-766)
  6. U.S. Military ID card
  7. U.S. Military dependent’s ID card
  8. PIV Card

TYPES OF SECONDARY IDENTITY DOCUMENTS

This document may be from the list above, but cannot be of the same type as the primary identity source document. The secondary identity source document may also be one of the following:
  1. Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
  2. U.S. Social Security Card issued by the Social Security Administration
  3. Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
  4. Voter’s registration card
  5. U.S. Coast Guard Merchant Mariner Card
  6. Certificate of U.S. Citizenship (Form N-560 or N-561)
  7. Certificate of Naturalization (Form N-550 or N-570)
  8. U.S. Citizen ID Card (Form I-197)
  9. Identification Card for Use of Resident Citizen in the United States (Form I-179)
  10. Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
  11. Temporary Resident Card (Form I-688)
  12. Employment Authorization Card (Form I-688A)
  13. Reentry Permit (Form I-327)
  14. Refugee Travel Document (Form I-571)
  15. Employment authorization document issued by Department of Homeland Security (DHS)
  16. Employment Authorization Document issued by DHS with photograph (Form I-688B)
  17. Driver’s license issued by a Canadian government entity
  18. Native American tribal document
  19. In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
  20. A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI
Some states and territories may provide an official identification document to an individual regardless of that individual’s immigration status. As mandated by some of our government customers, identification documents issued regardless of a person’s immigration status may not be used to prove a person’s identity for RAPIDGate® program purposes

Does a DUI disqualify me?

DUIs usually are misdemeanors, and misdemeanors do not disqualify you from the RAPIDGate Program. However, if the DUI conviction was a felony, please see RAPIDGate Program Participant Vetting Criteria for more information.

How long do I have to adjudicate?

Adjudications for Commercial Background Screens must be initiated within 30 days of the date of notification. Adjudications for the government data base check must be initiated within 60 days of the fail notification date.

If a failed background screen occurs, can any fees be refunded?

No, the RAPIDGate program does not offer refunds.

What additional options are available if a participant cannot waiver?

The participant may still be eligible to adjudicate. Click here to review our Waiver and Adjudication process. If the participant is not eligible for adjudication they will need to follow the facility’s standard operating procedures for access.

What causes an employee to fail a background screen?

What is the time frame to waiver or adjudicate?

What Is the waiver process?

The waiver process is outlined here.

What should I do if a failed background screen occurs?

Why was my waiver denied?

RAPIDGate does not have access to the facility’s reasons for denial. Please follow up with the facility for any additional details regarding the decision of the waiver.

What do I do with expired credentials?

Expired credentials should be destroyed and notification sent to RAPIDGate Program support via email to programsupport@fortiorsolutions.com.

How do I report an equipment issue?

Maintenance issues can be reported by contacting Program Support by phone at 1.800.419.1201 or via email at programsupport@fortiorsolutions.com. Upon calling please be prepared to provide the following information:
  • Information about the equipment issue
  • Location of the issue
  • Provide your name and phone number in case a technician needs to call back for more information.

Why is this credential deactivated?

If RAPIDGate is notified that a participant is no longer with the company, or no longer requires access through RAPIDGate, their credential will be deactivated immediately upon notification. Otherwise, if your participant is without authorized service for more than 90 days, their RAPIDGate credential will be deactivated. Once a credential has been deactivated, it cannot be reactivated. A new credential may be ordered for a fee of $40.00 ($41.60 in Guam, $41.88 in Hawaii)