Employees/Participants may call in and correct misspelled names, provide correct social security numbers, update their own payment methods, and update their addresses/phone numbers without giving a RAPIDGate Company Administrator (RCA) PIN. Employees may not order new credentials or request access to another installation. All payment authorizations must come from a RAPIDGate Company Administrator (RCA).
When Employees/Participants call in about their status in the program, they will need to provide three of the following four pieces of information in order to verify their identity:
Full Name
Place of employment
Participant Address listed on file
Participant phone number listed on file